Andre Wilmer
Alexandria,LA
Summary
Results-driven Sales Supervisor known for high productivity and efficient task completion. Specialize in customer relationship management, strategic sales planning, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and enhance team performance.
Overview
23
23
years of professional experience
Work History
Sales Supervisor
Coca-Cola
Alexandria, LOUISIANA
04.2022 - 07.2024
- Managed inventory levels at store locations according to corporate guidelines.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Maintained relationships with customers through regular follow-up calls and emails.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Attended trade shows, conferences, and other events as a representative of the company's brand.
- Ensured compliance with company policies and procedures related to sales operations.
- Developed and implemented sales strategies to increase customer base.
- Implemented procedures that improved accuracy of customer orders.
- Identified potential opportunities for new business development activities.
- Resolved customer complaints efficiently and professionally.
- Coordinated with other departments to ensure smooth workflow.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Promoted key products and features to customers to generate interest and drive revenue growth.
Sales Manager
Venture Marketing
Alexandria, LOUISIANA
11.2019 - 04.2022
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed and implemented sales strategies to increase market share.
- Maintained accurate records of all transactions between customers and company representatives.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Executed strategic sales plans to expand customer base and revenue.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Performed sales consultations and educated clients on products and services.
- Directed and coordinated products, services and sales activities.
Sales Manager
Security Plan Insurance
Alexandria, LOUISIANA
08.2017 - 10.2019
- Established relationships with key clients, while maintaining existing customer base.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Maintained accurate records of all transactions between customers and company representatives.
- Created and presented monthly reports to management on sales performance.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Identified and developed new markets for products or services.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Asistant Manager
Walmart
Alexandria, LOUISIANA
07.2001 - 08.2017
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
Parts Manager
AutoZone
Alexandria, LOUISIANA
03.2004 - 09.2016
- Resolved customer complaints promptly and efficiently.
- Processed payments from customers and updated financial records accordingly.
- Created effective sales strategies to maximize profits.
- Ensured compliance with relevant regulations related to automotive parts sales.
- Managed returns of defective or incorrect items according to company policy.
- Assisted customers with product selection decisions based on their individual needs.
- Collaborated with other departments to provide optimal customer experience.
- Performed regular price checks to ensure competitive rates were maintained.
- Monitored competitor activities and adjusted pricing accordingly.
- Provided excellent customer service by responding to inquiries in a timely manner.
Education
High School Diploma -
Peabody Magnet High School
Alexandria, LA05-1995
Skills
- Report writing and budgeting
- Sales Coaching
- Shrinkage Control
- Workflow Management
- Channel Management
- Sales team oversight
References
References available upon request.
Timeline
Sales Supervisor
Coca-Cola
04.2022 - 07.2024
Sales Manager
Venture Marketing
11.2019 - 04.2022
Sales Manager
Security Plan Insurance
08.2017 - 10.2019
Parts Manager
AutoZone
03.2004 - 09.2016
Asistant Manager
Walmart
07.2001 - 08.2017
High School Diploma -
Peabody Magnet High School