Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andre Wingfield

Bristol ,PA

Summary

Dynamic and results-driven professional with extensive experience at FedEx, excelling in warehouse operations and safe driving practices. Proven ability to enhance efficiency through effective time management and teamwork. Recognized for maintaining high safety standards and achieving optimal load securing techniques, ensuring seamless logistics and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tugger Driver

FedEx
08.2024 - 01.2025
  • Maintained open lines of communication with supervisors and managers, providing updates on progress and alerting them to any potential challenges or delays.
  • Managed time efficiently by adhering to schedules and completing assigned tasks within deadlines.
  • Assisted with warehouse organization for optimal product accessibility and streamlined workflow.
  • Prioritized safety through adherence to established protocols and guidelines while operating equipment.
  • Identified potential issues with equipment, reporting concerns promptly for timely resolution and minimal disruption to operations.
  • Maintained accurate documentation of inventory movement, contributing to effective inventory management.
  • Upheld high standards of cleanliness throughout the facility, promoting a clean work environment that minimized risks associated with hazards or accidents.
  • Provided reliable transportation services between warehouse locations, streamlining the flow of materials throughout the supply chain.
  • Increased workplace efficiency by operating tugger vehicles in a safe and timely manner.
  • Ensured proper maintenance of tugger vehicles, resulting in reduced downtime and increased productivity.

Customer Service Representative

Lowes Hardware
04.2018 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Package Handler

FedEx
08.2024 - 01.2025
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Food Preparation Worker

Locust Rendezvous Bar
10.2023 - 07.2024
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Packaged and stored food products following proper handling and preservation methods.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
  • Organized and re-stocked various stations and self-service items.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Handled high-pressure situations calmly and professionally during peak hours of operation.

Security Officer

Alied Universal
05.2022 - 08.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.

Driver Helper

Capstone Logistics LLC.
02.2021 - 02.2022
  • Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Prevented damage to packages and products by correctly securing loads.
  • Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
  • Lifted and carried packages weighing up to Number pounds.
  • Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
  • Maintained vehicle organization and cleanliness and reported any issues to driver.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Assisted driver with product or package deliveries to residential and commercial locations.

Mover Hauler

College Hunks Hauling Junk & Moving
07.2019 - 10.2020
  • Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Moved furniture and boxes using utility dolly and truck ramp.

Education

High School Diploma -

Simon Gratz High School
Philadelphia, PA

Skills

  • Professionalism and punctuality
  • Safe driving practices
  • Loading dock procedures
  • Forklift operation experience
  • Warehouse operations
  • Hazardous materials handling
  • Load securing techniques
  • Record keeping
  • Teamwork and collaboration
  • Time management
  • Multitasking
  • Excellent communication
  • Truck loading
  • Customer Service

Certification

OSHA 10 certification

Timeline

Tugger Driver

FedEx
08.2024 - 01.2025

Package Handler

FedEx
08.2024 - 01.2025

Food Preparation Worker

Locust Rendezvous Bar
10.2023 - 07.2024

Security Officer

Alied Universal
05.2022 - 08.2023

Driver Helper

Capstone Logistics LLC.
02.2021 - 02.2022

Mover Hauler

College Hunks Hauling Junk & Moving
07.2019 - 10.2020

Customer Service Representative

Lowes Hardware
04.2018 - 04.2019

High School Diploma -

Simon Gratz High School

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