Andre Wray
Bluefield,WV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Optimum
Bluefield, WV
04.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Excelled in exceeding daily credit card application goals.
- Contacted customers about potential service upgrades, new services and account changes.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Took special orders in person and over telephone, generating additional revenue every month.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Customer Service Representative
Alorica
Bluefield, WV
09.2019 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
Education
High School Diploma -
MT. View High School
Welch, WV05-2008
Skills
- Account updating
- Information Security
- Complaint resolution
- Scheduling
- Inbound and Outbound Calling
- Call Management
- Product Knowledge
- Appointment Scheduling
- Call Center Operations
Timeline
Customer Service Representative
Optimum
04.2024 - Current
Customer Service Representative
Alorica
09.2019 - 03.2024
High School Diploma -
MT. View High School