Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Hi, I’m
Andre Zanders
Louisville,KY
Summary
Overview
22
years of professional experience
Work History
TargetLouisville, KY
Executive Human Resource Manager
01.2023 - Current
Job overview
- Create programs that identify and cultivate team member capabilities
- Attract new talent and help connect people with roles that allow them to shine
- Provide benchmarking, research, and benefit analysis to ensure the correct compensation mix for roles across the company
- Support Team Members in connecting with each other both personally and professionally to promote an inclusive culture
- Manage and systems content to ensure the team learns everything they need to be successful.
Thorntons LLCLouisville, KY
General Manager
08.2022 - 01.2023
Job overview
- Set performance standards, expectations, and procedures to ensure execution of all work related tasks
- Foster an environment of inclusion as it pertains to making all Team Members feel valued in the organization
- Executed Budget by strategizing plans that are intentional to supersede Budget goals
- Provided essential guidance and development to assist with the overall professional growth of Team Leaders and Assistant Managers
- Execution of sales plans by way of Team building, strategies, level setting, and accountability to make profit.
TMX FinanceRome, GA
General Manager
08.2018 - 08.2022
Job overview
- Coach and develop team through training, employee management and setting examples in order to maximize potential for team members and the business
- Encourage store growth and profitability by appraising vehicles, selling loan products to consumers, obtaining referrals, participating in community events and more
- Develop customer relationships and provide unrivaled customer service in order to build new business, increase store profitability and further brand loyalty and recognition
- Set performance standards and expectations while holding team accountable for upholding compliance with Company policies and procedures, as well as local state and federal laws and regulations.
SAM'S CLUBRome, GA
Club Manager
03.2014 - 07.2018
Job overview
- Direct management team in all Facility operations; ensures asset protection, inventory control, Member service, Member and Associate safety, ensures that all areas of the Facility are in compliance with Company policies and procedures; and communicates with members of management and Associates about Facility operations, merchandising, and Company direction
- Provides supervision and development opportunities for assistant managers and associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness
- Increase quality of Member experience by ensuring appropriate service levels and effective merchandise presentation (e.g., accurate and competitive pricing, proper signing, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of the community, etc.)
- Drive the financial performance of the Facility by ensuring that budgeted sales, membership, wages and other expenses are achieved; leads the management team in controlling expenses and wages to ensure expenses are indexed to sales; creates and implements plans to improve the financial performance of the Facility; and oversees the creation of budgets and participates in analyzing economic trends and community needs for budget forecasting
- Responsible for increased community involvement, increased membership metrics and visual merchandising of the club.
SAM'S CLUBMontgomery, AL
Co-Manager
02.2013 - 03.2014
Job overview
- Initiated, directed, and participated in community outreach programs, and encourages and supports Associates in serving as good members of the community; establishes and maintains relationships with key individuals or groups in the community acting as the representative for the Company
- Provided direction and guidance to members of management and hourly Associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved within Company guidelines and standards; And assists with Member service as needed by resolving Member complaints, assisting Members with purchases, answering questions, or providing information
- Manage Membership products or services by monitoring sales activity; measuring performance; implementing acquisition and retention strategies to grow Memberships and sales; utilizing research and analysis (for example, industry trends, Member needs, partner performance, competitor offerings); collaborating with Marketing, Merchandising and Club Operations, other departments (for example, Dotcom), senior Management, and external partners; identifying and overcoming business obstacles; and completing reporting requirements
- Increase renewals by participating in the development and implementation of marketing campaigns and Member acquisition and retention strategies.
SAM'S CLUBDothan, AL
Hardlines Manager
12.2012 - 02.2013
Job overview
- Increased sales in wireless during time of technology failure
- Ensure that Club standards and merchandising operations are aligned with company
- Train and educate associates on merchandising improvement processes
- Review detailed reports and implement plans to impact financial revenue.
SAM'S CLUBDothan, AL
Overnight Manager
10.2011 - 12.2012
Job overview
- Implemented transitional layouts
- Ensured company standards were in place as it pertains to merchandising of the club
- Ensured that associates were handling moves properly throughout the club safely
- Fostered good communication with all associates
- Conducted associate evaluations
- Ensured all trucks were properly received and accounted for
- Performed merchandising of product throughout the club.
SAM'S CLUBDothan, AL
Grocery/Produce Manager
09.2010 - 10.2011
Job overview
- Ensured that layouts were set to company directions
- Reduced damages to ensure profit maximization
- Taught associates the importance of rotation of merchandise
- Completed associates schedules
- Held associates accountable
- Marketed to businesses about the product and services club offered
- Made sure associates had strong member service engagement.
SAM'S CLUBDothan, AL
Hardlines Manager
07.2008 - 09.2010
Job overview
- Increased sales in wireless during time of technology failure
- Ensure that Club standards and merchandising operations are aligned with company
- Train and educate associates on merchandising improvement processes
- Review detailed reports and implement plans to impact financial revenue.
SAM'S CLUBDothan, AL
Overnight Manager
06.2008 - 06.2009
Job overview
- Implemented transitional layouts
- Ensured company standards were in place as it pertains to merchandising of the club
- Ensured that associates were handling moves properly throughout the club safely
- Fostered good communication with all associates
- Conducted associate evaluations
- Ensured all trucks were properly received and accounted for
- Performed merchandising of product throughout the club.
SAM'S CLUBDothan, AL
Operations Manager
06.2007 - 06.2008
Job overview
- Ensured that all associates provided strong engagement with members
- Made sure all aspects of the Accounting office lined up with company philosophy
- Responsible for all personnel directives as it pertained to evaluations and CBL's
- Ensured personnel associate were following proper personnel procedures
- Made sure club stayed in compliance to safety inspections, updated licensure
- Responsible for communicating directly with Health Inspectors and Fire Marshals
- Provided and implemented evacuation plans for the facility.
SAM'S CLUBValdosta, GA
Photo Connections Manager
07.2005 - 06.2007
Job overview
- Ensured that inventory tracking was in place
- Trained associates on wireless activations
- Trained other Photo/ Connections Managers
- Evaluated the performance of associates
- Monitored the engagement of associates as it pertained to providing member service
- Responsible for providing great member service to members
- Trained associates how to operate photo equipment
- Performed maintenance on all equipment
- Implemented and maintained monthly budgets
- Ensured that department/associates stayed within company guidelines
- Held associates accountable.
SAM'S CLUBValdosta, GA
Photo Manager
02.2004 - 07.2005
Job overview
- Responsible for providing great member service to members
- Trained associates how to operate photo equipment
- Performed maintenance on all equipment
- Implemented and maintained monthly budgets
- Ensured that department/associates stayed within company guidelines
- Held associates accountable.
SAM'S CLUBValdosta, GA
Outside Business Representative
03.2003 - 02.2004
Job overview
- Drove membership and sales growth in a Facility by visiting Business Members and potential Members' places of business, building Member relationships inside and outside the Facility, directing managers in Member relationship development and visits, motivating the Membership Sales Team, and teaching all Associates about the value of Membership and the quality of Sam's Club's merchandise
- Educated potential members on club services
- Made contact with local business owners for memberships
- Participated in job health and educational fairs to build memberships.
Education
North Florida Community CollegeMadison, FL
Associate of Applied Science from Criminal Justice
University Overview
Skills
- Team Management
- Relationship Building
- Analytical Thinking
- Time Management
- Multitasking
- Organization
- Decision-Making
- Interpersonal Communication
- Written Communication
- PPE use
- Planning
Accomplishments
Accomplishments
- Club Of Month (Market 16)
Custom
Custom
- Sam's Recruitment Team for the annual Thurgood Marshall Professional Development Job Fair. (3 years)
Timeline
Executive Human Resource Manager
Target
01.2023 - Current
General Manager
Thorntons LLC
08.2022 - 01.2023
General Manager
TMX Finance
08.2018 - 08.2022
Club Manager
SAM'S CLUB
03.2014 - 07.2018
Co-Manager
SAM'S CLUB
02.2013 - 03.2014
Hardlines Manager
SAM'S CLUB
12.2012 - 02.2013
Overnight Manager
SAM'S CLUB
10.2011 - 12.2012
Grocery/Produce Manager
SAM'S CLUB
09.2010 - 10.2011
Hardlines Manager
SAM'S CLUB
07.2008 - 09.2010
Overnight Manager
SAM'S CLUB
06.2008 - 06.2009
Operations Manager
SAM'S CLUB
06.2007 - 06.2008
Photo Connections Manager
SAM'S CLUB
07.2005 - 06.2007
Photo Manager
SAM'S CLUB
02.2004 - 07.2005
Outside Business Representative
SAM'S CLUB
03.2003 - 02.2004
North Florida Community College
Associate of Applied Science from Criminal Justice