Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Hobbies and Interests
Timeline
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Andre Zelaski

Columbia

Summary

Committed and personable Lead IT technician eager to expand my skillset in the world of IT. Proficient in the process of providing technical and administrative support, software troubleshooting, and servicing of a high volume of devices in accordance to an SLA time. Seeking a role for professional development to be an industry-standard and certified technician and grow in an IT career.

Overview

3
3
years of professional experience

Work History

Lead Technician

Ebryit
06.2025 - Current
  • Create, streamline, and execute processes to optimize workflow and develop strategies to maintain smooth operations for a team of technicians.
  • Handle Administrative tasks such as: Order and receive warranty parts from Dell TechDirect. Supervise daily operations and make quick adjustments based on availability and efficiency. Plan and delegated daily work to employees in accordance to routine weekly device pick-ups and drop-offs and time-sensitive work. Scan INBOUND / OUTBOUND devices to keep track of deliveries and pick-ups. Conduct daily meetings to review expectations, relevant information, and schedule for the day.
  • Develop plans of actions to successfully turn around in-house devices back to the customer within an SLA time, monitoring team efficiency and maintaining high standards of thorough examination and completion of each device we handle.
  • Demonstrate proficiency in Microsoft Office and Company software through: Running EOD Reports and extracting relevant data, setting up and designing sheets designed for device tracking for the warehouse, allocating parts, creating reports of inventory and in-house counts, and monitoring work performed by team.
  • Provide assistance/training to onboard technicians and new hires, ensuring with accuracy that technicians are setup for success and can readily incorporate into position.

Break/Fix Technician

EbryIT
04.2024 - 06.2025
  • Performed diagnostics of technical and hardware issues of Dell Chromebook and Latitude models for several school districts across the Carolinas.
  • Conducted repairs to resolve issues and maintain optimal system performance for the customer.
  • Communicate effectively and generate innovative solutions for problems came across during the diagnostic process.
  • Fully serviced devices in high volume to effectively turnaround devices back to the customer.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.

Shift Lead

Carolina Ale House
11.2023 - 04.2024
  • Provide diagnostics and maintenance of kitchen equipment.
  • Ability to work purposefully and coordinate kitchen crew under high volume, resulting in normal operations and overall boost of staff morale.

Key Manager

J. Peters (JPA)
05.2022 - 11.2023
  • Kept a daily track of inventory of all current goods and made preparations for necessary orders.
  • Maintained cleanliness and food preparation standards in accordance to DHEC regulations.
  • Conducted interviews of potential hires and provide training, assistance, and leadership during service hours in order to foster a proficient staff team.

Education

High School Diploma - Engineering, Computer Sciences

Spring Hill High School
Chapin, South Carolina
05.2021

Skills

  • Team Management
  • Servicing and repairs of laptops and computer hardware
  • Microsoft Office Proficiency
  • Computer and Laptop Diagnostics
  • Administrative Technical Support
  • Problem-solving skills
  • Software maintenance, troubleshooting, and configuration
  • Multitasking and organization
  • Quality control
  • Hardware installation

Accomplishments

  • Supervised team of 20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved optimized performance, swift turnaround times, and high capacity of device completions through effective process development and planning.

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Guitar and music production
  • Culinary Arts
  • Gardening
  • Cybersecurity
  • Creative Writing
  • Mindfulness Practices

Hobbies and Interests

  • Technology, development and use.
  • Cybersecurity.
  • Music Production.
  • Culinary Arts.

Timeline

Lead Technician

Ebryit
06.2025 - Current

Break/Fix Technician

EbryIT
04.2024 - 06.2025

Shift Lead

Carolina Ale House
11.2023 - 04.2024

Key Manager

J. Peters (JPA)
05.2022 - 11.2023

High School Diploma - Engineering, Computer Sciences

Spring Hill High School

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Andre Zelaski