Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Hartwell

Poughkeepsie,NY

Summary

Dynamic healthcare professional with extensive experience at Optum, excelling in patient scheduling and electronic health records management. Proven ability to enhance patient care through effective communication and conflict resolution. Committed to HIPAA compliance and delivering client service excellence, ensuring a seamless experience for patients and healthcare teams alike. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

13
13
years of professional experience

Work History

Practice Assistant

Optum
Poughkeepsie, New York
08.2024 - Current
  • Assisted in managing patient appointments and scheduling efficiently.
  • Maintained accurate patient records and documentation for compliance.
  • Communicated with patients to address inquiries and provide support.
  • Utilized electronic health record systems for data entry and retrieval.
  • Coordinated with insurance providers for verification and authorizations.
  • Supported billing processes by preparing necessary documentation for claims submission.
  • Maintained accurate records of patient information in accordance with HIPAA regulations.
  • Assisted with the preparation of patient charts for upcoming appointments.
  • Greeted patients upon arrival, collected medical history, and verified insurance coverage.
  • Scheduled appointments, answered phones, and responded to emails in a timely manner.

Patient Coordinator

Nuvance Health
Poughkeepsie, New York
07.2018 - 07.2025
  • Managed patient scheduling and appointment confirmations for efficient clinic operations.
  • Assisted patients with intake forms and insurance verification processes.
  • Coordinated communication between medical staff and patients regarding services and procedures.
  • Educated patients on treatment plans and follow-up care requirements.
  • Organized office supplies and maintained a clean, welcoming reception area.
  • Handled patient inquiries and resolved issues to enhance service experience.
  • Collaborated with team members to streamline administrative workflows and improve efficiency.
  • Coordinated patient appointments and maintained appointment schedule.
  • Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
  • Monitored patients and documented progress, medications administered and therapies.

COVID-19 Contact Tracer

vermont health department
Vermont
10.2021 - 03.2022
  • Conducted interviews with individuals to trace COVID-19 exposure and infection sources.
  • Documented contact information and health status of individuals in a database system.
  • Collaborated with healthcare professionals to ensure timely notifications to affected individuals.
  • Maintained confidentiality of sensitive health information throughout the tracing process.
  • Provided training and support to new contact tracers on best practices and procedures.
  • Updated records regularly to reflect changes in case statuses and follow-up actions.
  • Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
  • Explained importance of contact tracing to prevent disease transmission and keep communities healthy.

CNA

elant at wappingers falls
Wappingers Falls, NY
09.2012 - 10.2014
  • Provided compassionate care to residents in daily activities and personal hygiene.
  • Assisted nursing staff with medical procedures and patient monitoring tasks.
  • Documented patient information accurately in electronic health records systems.
  • Communicated effectively with patients, families, and healthcare team members.
  • Participated in training new staff on care routines and facility policies.
  • Supported mobility for residents through safe transfer techniques and equipment use.
  • Responded promptly to resident needs and requests, ensuring comfort and safety.
  • Reported changes in patient conditions to registered nurse or physician.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.

Education

GED -

Dutchess College
New York
01-2011

Skills

  • Patient scheduling
  • Electronic health records
  • HIPAA compliance
  • Appointment coordination
  • Conflict resolution
  • Risk management
  • Daily docket reports
  • Interviewing clients
  • Data management
  • Microsoft powerpoint, excel, and Word
  • Excel data modeling
  • Stata and Excel
  • Client service excellence
  • Patient care excellence
  • Problem solving
  • Team collaboration

Timeline

Practice Assistant

Optum
08.2024 - Current

COVID-19 Contact Tracer

vermont health department
10.2021 - 03.2022

Patient Coordinator

Nuvance Health
07.2018 - 07.2025

CNA

elant at wappingers falls
09.2012 - 10.2014

GED -

Dutchess College

Similar Profiles

CREATE PROFILE