Andrea Abbott
Baton Rouge,LA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Empathetic experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cma2/ Special Cards Procedures Tech
Ochsner Medical Center Cardiolgy
Baton Rouge, LA
11.2020 - Current
- Communicated effectively with colleagues regarding patient care needs.
- Obtained informed consent from patients before beginning any procedure.
- Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
- Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
- Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
- Collaborated with healthcare professionals to interpret test results, contributing to the development of appropriate treatment plans.
- Provided technical guidance and training to new staff and students, enhancing team proficiency and promoting best practices.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Communicated test or assessment results to medical professionals.
- Utilized various types of equipment such as EKG monitors, treadmills and other computerized devices.
- Performed electrocardiograms and monitored patients during exercise stress tests.
- Conducted patient interviews to obtain medical history, including pertinent family history information.
- Coordinated the scheduling of patients for appointments with physicians or facilities for further treatment or follow-up care.
- Monitored vital signs of patients during exercise sessions to ensure safety.
- Organized community outreach events focused on educating individuals about heart health issues.
- Attended conferences and seminars related to cardiac rehabilitation therapies and treatments.
- Collaborated with other healthcare professionals in developing comprehensive treatment plans for cardiac rehab patients.
- Taught classes on nutrition, stress management, and healthy living habits to both individuals and groups.
- Assisted in developing, implementing and monitoring individualized exercise programs for cardiac rehab patients.
CMA
Ochsner Medical Center FAMILY PRAC- IM- PEDS
Prairieville, LA
07.2013 - 11.2020
- Answered phones promptly; responded professionally to inquiries from patients or family members.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.+
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Educated patients about medications, procedures and physician's instructions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Assisted back office patient processes to reduce office wait times.
- Changed dressings on wounds to prevent infection and check for healing.
- Handled general office duties to support administrative staff during peak hours.
Medical Assistant
Ochsner Medical Center ORTHOPEDIC
Baton Rouge, LA
08.2010 - 08.2012
- Registered new patients into practice management software program accurately entering demographic information.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Incorporated outside records into charts and EHR.
- Responded to patient callbacks and phone-in prescription refill requests.
- Communicated effectively with colleagues, supervisors, and external healthcare providers to ensure quality care for all patients.
- Provided assistance with physical therapy exercises to help rehabilitate patients with musculoskeletal disorders or injuries.
- Instructed patients on how to use crutches and other mobility aids safely and correctly.
- Assisted with scheduling surgeries at hospitals or ambulatory surgery centers.
- Performed basic clerical duties such as answering emails, faxing documents.
- Handled general office duties to support administrative staff during peak hours.
- Managed inventory of medical equipment including wheelchairs, walkers and canes.
- Responded promptly to emergency situations involving orthopedic trauma cases.
- Prepared sterile trays for various orthopedic surgeries.
- Applied wide range of casting and traction techniques in accordance with established practices and physician instructions.
Education
CERTIFICATION - Medical Assisting/ MEDICAL OFFICE ADMIN ASSISTANT
Medical Training College
Baton Rouge, LA08-2010
High School Diploma -
Capitol High School
Baton Rouge, LASkills
- Staff Training
- Equipment Maintenance
- Sterile technique
- Radiation Safety Protocols
- HIPAA
- Staff Education
- Quality Control Procedures
- Health Education
- Records Management
- Patient Education
- Patient Safety
- Diagnostic Imaging
- Patient Flow Management
- Medical Terminology
- Procedure Assistance
- Data Entry
- Phlebotomy
- Inventory Management
- Patient-focused care
- Indirect Patient Care
- Patient Scheduling
- Wound care specialist
- CPR
- Reliable transportation
- Electronic Medical Records
- Respiratory equipment training
- Equipment Sterilization
- Maintaining confidentiality
- Human anatomy and physiology
- Complex Problem-Solving
- Diagnostic Procedures
- Adaptable
- EKG set up and monitoring
- Immunization Administration
- Catheter change and preparation
- Patient Care Coordination
- Calm and level-headed under duress
- Customer Service
- Insurance Verification
- OB/GYN procedures
- Communicating with patient families
- First Aid
- Patient Relations
- Patient Management
- Conflict resolution abilities
- Analytical decision-making skills
- Needs assessments
- Workload Management
- Attention to Detail
- OSHA Compliance
- Medical software applications
- ICD-10 Coding
- Physician assistance
- Patient Referrals
- Understanding of medical laws
- Team Leadership
- Positive Attitude
- Regulatory Compliance
- Compassionate
- Able to lift 50 pounds
Certification
- CERTIFICATION IN MEDICAL ASSISTANT/ EKG/PHLEBOTOMY
- BLS
- CNA
DURING MY JOURNEY IN HEALTH CARE
- I AM A DRIVER WITH THE EAGERNESS TO LEARN NEW AND CHALLENGING TASK.
- I AM WELL ORGANIZED, MANAGE TIME, PRIORITIZE, FLEXIBLE AND WORK WELL UNDER PRESSURE
- FLEXIBLE IN MULI TASKING AND CONSTANT CHANGE WITH LITTLE TO NO SUPERVISION
Custom
- I AM LOOKING TO FURTHER MY CAREER AND EXPLORING NEW AND REWARDING GROWTH WITHIN THE MEDICAL FIELD.
- I HAVE EXPERIANCE IN WORKING WITH PATIENTS FROM INFANT THROUGH GERIACTRIC PATIENTS WITH MENTAL HEALTH DISORDERS AND LONG TERM DISEASE SUCH AS CANCER AS TERMINAL ILLNESSES
- IN ADDITION TO WORKING WITH PATIENTS LIVING WITH THE ILLNESSES,
- I TREAT PATIENTS AS IN IF IT'S MY OWN FAMILY AND HOW I WOULD LIKE PEOPLE TO TREAT THEM.
References
References available upon request.
Timeline
Cma2/ Special Cards Procedures Tech
Ochsner Medical Center Cardiolgy
11.2020 - Current
CMA
Ochsner Medical Center FAMILY PRAC- IM- PEDS
07.2013 - 11.2020
Medical Assistant
Ochsner Medical Center ORTHOPEDIC
08.2010 - 08.2012
CERTIFICATION - Medical Assisting/ MEDICAL OFFICE ADMIN ASSISTANT
Medical Training College
High School Diploma -
Capitol High School