Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Abdala Rivera

Winter Garden

Summary

Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards.

Overview

6
6
years of professional experience

Work History

Guest Experience Manager

The Walt Disney Company
Orlando
06.2024 - 06.2025
  • Resolved guest concerns with empathy, maintaining Disney's commitment to service excellence.
  • Collaborated with other departments to resolve guest issues quickly and efficiently.
  • Monitored the performance of team members to ensure that they were meeting customer service standards.
  • Provided guidance, support, and coaching to team members in order to improve their customer service skills.
  • Investigated escalated complaints from guests and took appropriate action when necessary.

Food and Beverage Coordinator

The Walt Disney Company
Orlando
05.2023 - 06.2024
  • -Responsible for providing direction and leadership to all Cast Members in the operation -Tasked with performing the same duties as other Cast Members in the location -Expected to promote and foster an environment of teamwork -Responsible for assisting the location's team in meeting both quality and quantity standards
  • -Enhanced customer satisfaction by ensuring timely and efficient food and beverage service.
  • -Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • -Resolved customer complaints involving food or beverage quality and service.

Food and Beverage Trainer/Hostess

The Walt Disney Company
Orlando
06.2021 - 05.2023
  • -Executed proper safety protocol in Front and Back of House operations, resulting in enhanced safety for guests and other Cast Members
  • -Maintained a show ready look and dining area at all times to be courteous to guests
  • -Tasked with training new cast members in a manner in which they felt welcome -Ensured that new Cast Members were taught to be efficient in all operations while making safety a top priority

Disney College Program, Food and Beverage Hostess

The Walt Disney Company
Orlando
02.2020 - 03.2020
  • -Enhanced customer satisfaction by providing attentive service and addressing guests' needs promptly.
  • -Maintained a clean and organized dining area, ensuring a pleasant atmosphere for patrons.
  • -Collaborated with kitchen staff to ensure timely and accurate delivery of food orders.
  • -Bussed tables to ensure that the dining areas were show ready at all times -Handed guests their orders in a quick and efficient manner from behind the counter -Ensured safety was a top priority in both Front and Back of House operations
  • Maintained cleanliness and organization of dining areas throughout service hours.
  • Handled guest inquiries and resolved concerns with professionalism and courtesy.
  • Ensured all guests were greeted in a professional and friendly manner.
  • Maintained knowledge of the menu items and their descriptions to assist guests with questions.
  • Greeted guests at the door upon arrival, ensuring they felt welcome in the restaurant environment.

Concession Worker/Bartender/Team Leader

Showbiz Cinemas
Kingwood
05.2019 - 01.2020
  • -Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
  • -Maintained a clean and organized workspace, ensuring a safe and sanitary environment for food preparation.
  • -Assisted in inventory management, accurately tracking stock levels and restocking as needed for seamless operations.
  • -Contributed to increased sales by upselling menu items and promoting special offers.
  • -Provided exceptional customer service, addressing concerns and resolving issues promptly to maintain positive relationships.
  • -Demonstrated flexibility in scheduling by working various shifts including weekends, evenings, and holidays when necessary.
  • -Utilized strong multitasking abilities to manage multiple orders simultaneously without compromising quality or customer satisfaction.
  • -Maintained high standards of customer service in high-volume, fast-paced operations.
  • -Used cash register to tender change and process cash and credit card payments.
  • -Responded to customer complaints to help resolve issues.
  • -Responsible for preparing the concession stand and bar to open for guests
  • -Tasked with assuring that all food items were fresh and of the utmost quality at all times
  • -Ensured that all new employees understood business operations and policies
  • -Made drinks to order for guests with the utmost attention to detail and good presentation -Was put in charge of the bar and concession stand to overlook smooth and efficient operations
  • -Was delegated responsibilities that assistant managers usually do such as assigning fellow employees to their positions
  • -Was given responsibilities such as giving guests refunds and ensuring that they left the concession stand and bar content and satisfied with the service and products given

Education

Master of Science - Human Resources Management

Bellevue University
Bellevue, NE
07.2024

BBA - Business Management

University of Houston-Downtown
Houston, TX
05.2021

Associate of Arts - Business Administration

Lone Star College Kingwood
Kingwood, TX
05.2019

Skills

  • Customer service
  • Time management
  • Restaurant experience
  • Food service
  • Communication skills
  • Leadership
  • Microsoft Excel
  • Bilingual
  • English
  • Guest services
  • Microsoft Word
  • Decision-making
  • Interpersonal skills
  • Problem solving
  • Conflict resolution
  • Task delegation
  • Attention to detail
  • Multitasking abilities
  • Food safety compliance

Timeline

Guest Experience Manager

The Walt Disney Company
06.2024 - 06.2025

Food and Beverage Coordinator

The Walt Disney Company
05.2023 - 06.2024

Food and Beverage Trainer/Hostess

The Walt Disney Company
06.2021 - 05.2023

Disney College Program, Food and Beverage Hostess

The Walt Disney Company
02.2020 - 03.2020

Concession Worker/Bartender/Team Leader

Showbiz Cinemas
05.2019 - 01.2020

Master of Science - Human Resources Management

Bellevue University

BBA - Business Management

University of Houston-Downtown

Associate of Arts - Business Administration

Lone Star College Kingwood

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