Andrea Abela
Holbrook,New York
Summary
Dedicated and results-oriented customer service professional with 15+ years of experience in providing exceptional support and assistance. Proven track record in resolving customer inquiries, addressing concerns, and ensuring high levels of satisfaction. Meticulous Dispatch Supervisor with a 2 year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.
Overview
18
18
years of professional experience
Work History
Dispatcher
Elegant valet
01.2022 - 10.2023
- Adhered strictly to safety regulations while managing dispatch activities so as not put personnel at risk
- Managed day-to-day operations such as scheduling shifts, assigning duties, resolving conflicts among personnel
- Successfully managed a team of dispatchers to ensure efficient delivery of services
- Established effective communication systems between dispatch staff and other departments, resulting in improved response times to customer requests.
- Closely monitored dispatch board to triage and prioritize over daily calls.
Lead Cashier
Denny's
11.2014 - 04.2022
- Balanced cash registers by counting cash, depositing funds, and determining end-of-day balance
- Addressed customer complaints and restored customer satisfaction by quickly resolving concerns
- Trained new cashiers on the use of point-of-sale systems, including proper handling of money, credit card transactions, gift cards, coupons
- Completed point of sale opening and closing procedures by counting contents of registers and preparing daily bank or safe deposits
- Trained employees on POS system functions for smooth front-end operations.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
Child Care Supervisor
Absolute Best Care
09.2005 - 09.2014
- Built trust through open communication with both children and their parents
- Encouraged intellectual growth through reading stories, playing educational games, and teaching basic concepts
- Developed strong communication skills by interacting with parents and developing relationships with families.
Education
Ultrasound -
Institute of Allied Professionals
Online05.2015
Associate in Science (A.S.) in Child Psychology -
Empire State
NY01.2011
Skills
- Customer Communication
- Customer Inquiries
- Customer Satisfaction
- Time Management
- Effective Scheduling
- Attendance Documentation
- Positive Communication Skills
- Tracking of Man Hours
- Multitasking Abilities
- Attention to Detail
- Decision Making
- Customer Service
- Delegation Skills
- Route Planning
Timeline
Dispatcher
Elegant valet
01.2022 - 10.2023
Lead Cashier
Denny's
11.2014 - 04.2022
Child Care Supervisor
Absolute Best Care
09.2005 - 09.2014
Ultrasound -
Institute of Allied Professionals
Associate in Science (A.S.) in Child Psychology -
Empire State
Similar Profiles
Jezer PereiraJezer Pereira
Valet Parking Manager at Elegant Valet ServiceValet Parking Manager at Elegant Valet Service
Edward DuranEdward Duran
Valet Parking Manager at Elegant Valet ServiceValet Parking Manager at Elegant Valet Service
Allison N. PaceAllison N. Pace
Lead Valet Attendant at Trash Valet, Valet LivingLead Valet Attendant at Trash Valet, Valet Living