Andrea Acosta
Cypress,TX
Summary
Driven by a passion for great customer service and leadership, I enhanced The Endocrine Center's billing efficiency through innovative software solutions and mentored teams across Bella Terra Cosmetics to exceed sales targets by developing strategic plans. My expertise in pedigree analysis and fostering customer relations has consistently contributed to organizational success, achieving significant improvements in operations and client satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Dog Breeder
Self Employed Services
12.2018 - Current
- Maintained detailed records of each dog''s lineage and health history to ensure responsible breeding practices.
- Provided exceptional client service, guiding prospective owners through the adoption process to ensure successful placements.
- Increased demand for puppies by building a positive online presence through social media and website updates.
- Mentored aspiring breeders on best practices in canine husbandry while sharing valuable insights from years of experience.
- Optimized kennel operations by establishing efficient routines for feeding, grooming, exercise, and cleaning tasks.
- Established a strong reputation for quality dogs through maintaining high breeding standards.
- Developed strong relationships with clients through attentive communication and follow-up support.
Billing Manager
The Endocrine Center
10.2016 - 03.2019
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Worked with customers to develop payment plans and bring accounts current.
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
District Sales Manager
Bella Terra Cosmetics
08.2013 - 04.2016
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Contributed to company growth by identifying new market opportunities for product expansion.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Customer Service Manager
Godish.com
02.2010 - 05.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
Associate of Applied Science - Business Management
South Texas College
Mcallen, TXSkills
Animal welfare
Leadership Qualities
Pedigree Analysis
Customer Relations
Timeline
Dog Breeder
Self Employed Services
12.2018 - Current
Billing Manager
The Endocrine Center
10.2016 - 03.2019
District Sales Manager
Bella Terra Cosmetics
08.2013 - 04.2016
Customer Service Manager
Godish.com
02.2010 - 05.2013
Associate of Applied Science - Business Management
South Texas College