Andrea Acuria
Ocala,FL
Overview
11
11
years of professional experience
Work History
Pricing Coordinator/ Banking Analyst / Collections Representative
Everest Business Funding
01.2016 - Current
- Manage a team of 10+ employees
- Analyze business applications, credit reports, processing and analyzing bank statements for prospective borrowers
- Determine how much working capital to fund
- Coordinate with sales representative on missing stipulations for business cash advance
- Create contracts for business cash advance merchants
- Evaluate employee performance, set goals, and developed improvement plans
- Administer daily operations to ensure policies were adhered to and understood
- Direct recruitment / training / staff development initiatives to maximize productivity
- Answer clients questions regarding billing and statements
- Consistently meets or exceeds established goals and performance metrics which reflect higher performance expectations
- Responsible for processing payments, adjustments and denials according to established guidelines
Administrative Assistant
Grove Harbour Marina
01.2015 - 01.2016
- Answered phones and communicated messages to principals, managers, and staff to resolve client questions on a timely basis
- Assisted in the development of presentations and reports as they come up
- Assisted in maintaining leave records, and time and attendance records
- Coordinated office activities
- Handled customer complaints, created incident reports and repair order, and signed up new customers for dockage or slip space. Minimum 6 months to a year agreements.
- Processed license agreements
- Proper license filing procedures for identity protection and legal agreement
- Organized speed sheets on a daily basis, and created daily reports for the CEO
- Handles monthly billing for 250+ clients
Education
Associates in Arts - Business Administration
Miami Dade College
Skills
- Basic typing ability, ability to multi-task, basic math skills, problem solving skills and communication skills
- Ability to use good judgement to make decisions
- Comfort working in fast-paced, high volume office setting with great attention to detail with 100% quality
- Excellent customer service skills with the ability to maintain professionalism and confidentiality at all times
- Strong interpersonal skills, good verbal, and written communication skills
- Excellent computer skills, including the ability to use databases, spreadsheets, and word processing software
- Ability to maintain a professional attitude and demeanor when dealing with challenging customers
LANGUAGES
Fluent in English and Spanish
Timeline
Pricing Coordinator/ Banking Analyst / Collections Representative
Everest Business Funding
01.2016 - Current
Administrative Assistant
Grove Harbour Marina
01.2015 - 01.2016
Associates in Arts - Business Administration
Miami Dade College