Andrea Adams

• Manage company Drivers
• Accounts Payable/ Receivables
• Customer Service answering phone/emails
• Maintained Drug and Alcohol testing for Drivers
• Company Parts Courier
• After hours operations contact

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.

CONTARTER AS NEEDED

• Dispatched Drivers
• Answered phone calls/Emails
• Accounts Payables/ Receivables
• Booked Freight in advance
• Company Parts Courier

• Managed high-volume customer inquiries through phone and email, ensuring prompt resolution and satisfaction.
• Trained and mentored new team members on customer service protocols and system navigation.
• Implemented process improvements leading to enhanced customer interaction efficiency and reduced response times.
• Developed knowledge base materials to streamline troubleshooting processes for common customer issues.