Accomplished professional with experience optimizing productivity, efficiency and service quality across various environments. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Hi, I’m
Andrea Adley
relocating to Las Vegas,NV
Summary
Overview
11
years of professional experience
6
year of post-secondary education
Work History
Deloitte
Executive Coordinator
02.2022 - Current
Job overview
- Collectively support 40+ tenured C-level professionals and contribute to Deloitte’s success by executing various administrative services including but not limited to: document creation and management, event planning, calendar management, software troubleshooting, complex travel arrangements, billing and time entry, expense reconciliation, meeting arrangement, project management, vendor support, and facilitation and coordination of out-of-scope tasks
- Promote and enable teaming through focused collaboration, relationship building, knowledgeability, and presence daily both virtually and in-person
- Consistently deliver exceptional results for all tasks utilizing discretion and diplomacy amongst clients and peers
- Engage with known and found Deloitte resources for efficient and thorough task completion while prioritizing requests appropriately
- Generated invoices and updated engagement details in SWIFT
- Controlled access to confidential business documents, financial information and proprietary data
Department of Family And Protective Services
Expedited Background Check Specialist
10.2014 - 03.2022
Job overview
- Interviewed, interpreted, and quickly assessed information to prioritize reports of abuse/neglect via phone, email, and fax utilizing conversation, reading, and writing
- Liaised with field professionals and law enforcement to initiate and prevent breakdown of placements
- Consulted with junior specialists to fine tune interview techniques, improve interpretations for guideline and legal adherence, and provided coaching on best practices to ensure timely interventions
- Acted as team leader in group projects, delegating tasks and providing feedback
- Exercised leadership capabilities by successfully motivating and inspiring others
- Demonstrated strong organizational and time management skills while managing multiple projects
DSW Inc.
Assistant Store Manager
10.2013 - 09.2014
Job overview
- Collaborated with store manager to provide a seamless customer and employee experience within a corporate framework and store volume of $4M per annum
- Planned and executed merchandising, pricing strategies, and employee retention strategies
- Provided coaching, feedback, and learning opportunities while creating a respectful and compassionate work environment
- Created and maintained safe and secure work environments for employees
- Reduced operational risks while organizing data to forecast performance trends
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Goodwill Industries Of Central Texas
Assistant Store Manager
09.2012 - 10.2013
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Western Governors UniversitySalt Lake City, UT
MBA
01.2021 - 01.2022
University Overview
CUNY Hunter CollegeNew York, NY
Bachelor of Arts from Sociology
University Overview
Fashion Institute of TechnologyNew York, NY
Associate of Applied Science from Merchandise Management
University Overview
Skills
- Critical thinking
- Problem solving
- Collaboration
- Negotiation
- Leadership
- Emotional Intelligence
- Writing/Presenting
- Event Planning
- Calendar Management
- Expense Reconciliation
Timeline
Executive Coordinator
Deloitte
02.2022 - Current
Western Governors University
MBA
01.2021 - 01.2022
Expedited Background Check Specialist
Department of Family And Protective Services
10.2014 - 03.2022
Assistant Store Manager
DSW Inc.
10.2013 - 09.2014
Assistant Store Manager
Goodwill Industries Of Central Texas
09.2012 - 10.2013
CUNY Hunter College
Bachelor of Arts from Sociology
Fashion Institute of Technology
Associate of Applied Science from Merchandise Management