Andrea Aguilera
Tomball,TX
Summary
Highly motivated Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Resourceful professional known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Clinic Manager
Unlocking the Spectrum
Spring, TX
10.2023 - 08.2024
- Managed daily operations of the clinic, including scheduling appointments and assigning staff
- Reviewed reports on operational performance metrics to measure efficiency levels
- Maintained strict confidentiality of all patient records in accordance with HIPAA regulations
- Implemented measures to reduce costs while maintaining high levels of quality care provided by facility
- Oversaw recruitment of new personnel for clinic, conducting interviews and making hiring decisions.
Business Office Supervisor
Austin Regional Clinic
Austin, TX
11.2022 - 09.2023
- Managed, trained, and coached 20 front and back office staff in a busy outpatient clinic with 70 providers.
- Ensured business processes and protocols were followed in the business office and Medical Records area.
- Maintained records of attendance, ongoing evaluation, time off requests, and counseling.
- Interviewed prospective employees and coordinated on-site training for new staff.
- Auditing of provider charges for claim submission and addressing insurance denials.
- Addressed patient complaints received in the clinic within 24 hours.
Administrator
Outreach Health
Austin, TX
06.2020 - 09.2022
- Managed, trained, and coached 20 front and back office staff in a busy outpatient clinic with 70 providers
- Ensured business processes and protocols were followed in the business office and Medical records area
- Maintained records of attendance, ongoing evaluation, time off requests, and counseling
- Interviewed prospective employees and coordinated on-site training for new staff
- Audited provider charges for claim submission and addressed insurance denials
- Addressed patient complaints received in the clinic within 24 hours
- Coached, counseled, and terminated staff as needed
- Supervised both professional and support staff of 40+ employees in the central region
- Oversaw financial operations
- Maintained up-to-date contractual regulations of referral sources and monitored agency's compliance
- Managed payroll, invoicing, and budgeting
- Conducted bi-annual QAPI meetings
- Increased census within Central Region by 50%
- Created, managed, and executed a business plan and communicated company vision/objectives
- Spearheaded an overhaul of company best practices to significantly increase staff retention rates by 80%
- Oversaw recruiting processes, hiring, and training of team members
- Tracked employee attendance and punctuality, addressed repeat problems, and prevented long-term habits.
Business Manager
Outreach Health Services
Austin, TX
12.2018 - 06.2020
- Created, managed, and executed a business plan and communicated the company's vision and objectives.
- Increased census within the Central Region by 50%.
- Spearheaded overhaul of company best practices to significantly increase staff retention rates by 80%.
- Oversaw recruiting processes, hiring, and training of team members.
- Tracked employee attendance and punctuality, addressed repeat problems, and prevented long-term habits.
Data Coordinator
Outreach Health
Austin, TX
06.2015 - 12.2018
- Prepared accounts for scheduled audits, assisted with the audit process to facilitate faster completion of tasks.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Reconciled accounts, managed deposits, and tracked expenses.
- Verified and submitted timekeeping information for 400+ employees for payroll processing
Client Care Coordinator
Texas Home Health
College Station, TX
12.2013 - 05.2015
- Supported patient care excellence for over 700 clients via planning and interpretation of programs
- Interacted with team members across 10+ departments to research and resolve customer issues
- Worked with senior case managers to coordinate team development activities
- Verified Electronic check-ins with providers to ensure services were rendered.
Radiologic Technologist
Yuma Regional Medical Center
Yuma, AZ
05.2011 - 05.2013
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills
- Handled private and confidential information in compliance with hospital policies and procedures
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
Education
Associate of Applied Science; Radiology Tech -
Arizona Western College
Yuma, AZSkills
- Conflict Resolution
- Operations Management
- Administrative Leadership
- Employee Training
- HIPAA Compliance
- Staff Training and Development
- Quality Assurance
- Scheduling
Timeline
Clinic Manager
Unlocking the Spectrum
10.2023 - 08.2024
Business Office Supervisor
Austin Regional Clinic
11.2022 - 09.2023
Administrator
Outreach Health
06.2020 - 09.2022
Business Manager
Outreach Health Services
12.2018 - 06.2020
Data Coordinator
Outreach Health
06.2015 - 12.2018
Client Care Coordinator
Texas Home Health
12.2013 - 05.2015
Radiologic Technologist
Yuma Regional Medical Center
05.2011 - 05.2013
Associate of Applied Science; Radiology Tech -
Arizona Western College