Andrea Akers
Dundee
Summary
Dynamic massage therapist with expertise in deep tissue and Swedish massage at Nails Plus Tanning. Recognized for enhancing client satisfaction through tailored therapy plans and exceptional customer service. Skilled in client assessment and relaxation techniques, fostering long-term wellness and building strong client relationships. Committed to maintaining a clean, professional environment.
Overview
2026
2026
years of professional experience
Work History
Massage Therapist
Nails Plus Tanning
- Delivered personalized massage treatments to enhance client well-being and relaxation.
- Assessed client needs through consultations to tailor effective therapy plans.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Collaborated with team members to ensure seamless service delivery and client satisfaction.
- Educated clients on self-care techniques and wellness practices to promote long-term health.
- Managed appointment scheduling to maximize efficiency and minimize wait times for clients.
- Implemented feedback mechanisms to continuously improve service quality and client experience.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
Bartender
Lake Like Brewery
Penn Yan, NY
09.2024 - Current
- Crafted and served cocktails, ensuring consistency and quality in drink preparation.
- Managed inventory levels, tracking supplies and placing orders to maintain stock availability.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Collaborated with team members to streamline service flow during peak hours.
- Implemented best practices for cleanliness and organization at the bar area.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Bartender
Parker’s Grill
Penryn, CA
08.2022 - 09.2024
- Assisted in developing seasonal drink menus, incorporating feedback from customers and trends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
Bartender
The Tavern
Penn Yan, NY
08.2012 - 07.2021
- Learned bar safety protocols and responsible alcohol service standards.
- Assisted in preparing drink orders efficiently during peak hours.
- Gained familiarity with drink recipes and menu offerings to enhance customer service.
- Maintained cleanliness and organization of bar area to ensure smooth operations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Collaborated with team members to streamline workflow during busy shifts.
- Adapted quickly to changing demands in fast-paced environment while serving guests.
Tanning Associate
Dark Tan
08.2013 - 01.2014
- Assisted customers in selecting tanning products and services tailored to individual needs.
- Maintained cleanliness and organization of tanning facilities, ensuring a welcoming environment.
- Educated clients on safe tanning practices and product usage for optimal results.
- Operated tanning equipment, adhering to safety protocols to ensure customer satisfaction.
- Processed transactions efficiently, managing cash register and inventory records accurately.
- Collaborated with team members to promote special offers and enhance customer experience.
- Monitored equipment maintenance schedules, reporting issues to management promptly.
- Engaged in ongoing training to stay updated on industry trends and product knowledge.
- Collaborated with team members to maintain adequate inventory levels of tanning lotions, eyewear, and other related products.
- Managed appointment scheduling efficiently to maximize salon utilization and minimize wait times for clients.
- Handled cash transactions accurately, reconciling daily sales reports for management review.
Busser
Valley Inn
07.2008 - 07.2009
- Cleaned and organized dining area to ensure optimal guest experience.
- Assisted servers by promptly clearing and resetting tables during high-volume service.
- Maintained cleanliness of utensils, glassware, and equipment for operational efficiency.
- Collaborated with kitchen staff to expedite food delivery and enhance workflow.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Education
Associate of Applied Science - Massage Therapy
Finger Lakes Community College
Canandaigua, NY05.2011
Skills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Hot stone massage
- Social skills
- Massage therapy
- Whole body massage
- Trigger point therapy
- Client assessment
- Customer service
- Relaxation techniques
- Patience and tolerance
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Suggestive selling
- Food service
- Team training and development
- New hire training
- Beverage preparation
- Drink preparation techniques
- Classic cocktails
- Food running
- Performance improvement
- Changing beer kegs
- Basic accounting
- Creative mixology
- Garnishing drinks
- Preparing garnishes
- Fluency in language
- Hospitality and accommodation
- Point of sale systems
- Bar service preparation
- Cash and credit transactions
- Courteous
- Mixology
- Beer and wine recommendations
- Bar restocking
- Outstanding customer service
- Maintaining a clean bar
- Fast learner
- Honest and dependable
- Teamwork and professionalism
Timeline
Bartender
Lake Like Brewery
09.2024 - Current
Bartender
Parker’s Grill
08.2022 - 09.2024
Tanning Associate
Dark Tan
08.2013 - 01.2014
Bartender
The Tavern
08.2012 - 07.2021
Busser
Valley Inn
07.2008 - 07.2009
Massage Therapist
Nails Plus Tanning
Associate of Applied Science - Massage Therapy
Finger Lakes Community College