Summary
Overview
Work History
Education
Skills
Licenses
Timeline
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Andrea Akkus

Durham,NC

Summary

Driven and resourceful administrative professional with 9+ years of experience assisting with work of high level executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in fast-paced environments.

Overview

10
10
years of professional experience

Work History

HR Manager

SteelFab of Virginia
05.2024 - Current
  • Facilitates recruiting, onboarding sessions, on-the-job training, and benefits enrollment for new hires
  • Monitors and handles employee claims involving performance-based and harassment incidents.
  • Motivates employees through special events, incentive programs, and constructive feedback.
  • Guides leaders and employees on company policies, programs, benefits and salary administration.
  • Uses HR technologically relevant digital systems to manage payroll and benefits programs.
  • Facilitates successful policy implementation and enforcement to maintain legal and operational compliance.
  • Maintains company compliance with local, state, and federal laws, in addition to established organizational standards.

Executive Assistant

SteelFab of Virginia
02.2024 - Current
  • Manages executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Updates spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Uses Microsoft Suite to prepare documents, reports, and presentations.
  • Updates and maintains confidential and sensitive information with discretion and tact.
  • Handles logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Creates and manages office systems to efficiently deal with documentation.
  • Files paperwork and organizes computer-based information.
  • Processes travel expenses, reimbursements and reconciles statements for executive team.
  • Works with executive management to initiate new projects and assist in various processes.

Spa Director

Wax Poetic
11.2018 - 06.2023
  • Provided comprehensive oversight of daily business operations, including employee management, customer service, and client management.
  • Held access to all company financials, ensuring responsibility for financial management and bookkeeping through QuickBooks, including payroll and credit card/check balancing.
  • Led recruitment efforts by creating job postings, conducting interviews, and onboarding new employees.
  • Conducted individual and group quarterly employee meetings, fostering open communication and setting clear goals for team members.
  • Demonstrated a commitment to employee satisfaction through consistent communication and support.
  • Implemented new booking and payment systems, streamlining customer transactions and enhancing the overall experience.
  • Introduced marketing and promotional specials to attract new clientele, while contributing to financial growth.
  • Built and mainted the business website, ensuring it remained up-to-date and appealing to customers.
  • Authored business-to-client emails, maintaining clear and effective communication with customers.
  • Managed social media platforms to enhance the company's online presence and engage with customers effectively.

Operations Manager

Adorn Salon and Spa
10.2015 - 10.2018
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Maintained responsibility for cash handling, including opening and closing the store and managing bank deposits.
  • Expertly executed payroll for a team of 17+ employees and handled light banking and accounting duties using QuickBooks.
  • Held access to all company financials, ensuring responsible financial management and decision-making.
  • Managed a team of 10+ stylists/technicians, fostering a productive and cohesive work environment.
  • Conducted interviews and played a pivotal role in the hiring process, contributing valuable insights to new hires' selection.
  • Trained new hires on company policies, procedures, and the point-of-sale system, ensuring a smooth onboarding process.
  • Presented and implemented innovative ideas to generate business and organized events to stimulate client growth and retention.
  • Prioritized client satisfaction through friendly customer service, anticipating client needs, and maintaining effective communication.

Manager

Bhramari Brewing Company
06.2016 - 11.2017
  • Successfully managed a 15+ person staff in a high-volume brewery/restaurant, ensuring efficient and customer-focused operations.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Prioritized customer satisfaction by guiding and communicating with a well-trained and cohesive team.
  • Co-directed the kitchen operation and organization, ensuring smooth coordination with the front-of-house activities.
  • Handled both opening and closing procedures of the restaurant and efficiently managed the wait staff team during lunch and dinner service.
  • Assumed responsibility for closing out servers and bartenders' shifts, accurately accounting for cash and credit card transactions, tip-outs, and house dues.
  • Maintained in-depth knowledge of brewing styles and ingredients, contributing to the establishment's expertise in craft beer offerings.
  • Collaborated in creating group/party menus, enhancing the dining experience for large gatherings.
  • Presented creative ideas to the owners on generating and retaining business during slow seasons.

Education

Associate of Arts -

AB TECH
Asheville, NC

Skills

  • Executive support
  • Meeting planning
  • Document handling
  • Travel administration
  • Scheduling
  • HR reporting
  • Employee benefits management
  • New employee orientation
  • Staff management
  • Project oversight
  • Compensation and benefits
  • Conflict management

Licenses

North Carolina Brokers License 

Timeline

HR Manager

SteelFab of Virginia
05.2024 - Current

Executive Assistant

SteelFab of Virginia
02.2024 - Current

Spa Director

Wax Poetic
11.2018 - 06.2023

Manager

Bhramari Brewing Company
06.2016 - 11.2017

Operations Manager

Adorn Salon and Spa
10.2015 - 10.2018

Associate of Arts -

AB TECH

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Andrea Akkus