Andrea Albert

Knowledge and experience with processing Medicare applications.

• Assisted customers with completing the application process for Medicare enrollment.
• Worked closely with providers, vendors, carriers, brokers. to ensure timely processing of enrollments.
• Conducted interviews with applicants, explaining benefits process, and which programs were available.
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• Created and maintained a database to track enrollment status of applicants.
• Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.

• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Greeted and checked in patients, updating patient information in computer system.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Called patients to confirm scheduled appointments and obtain additional details.
• Assisted physicians with finalizing reports, speeches or presentations.
• Maintained confidentiality of patient information according to HIPAA regulations.
• Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.

• Supervising Mail processes, resolving customer complaints, and handling other management duties
• Staying up to date on mailing prices
• Generating letters and customer account reports
• Auditing PO Box rentals and customer accounts every month
• Resolving account discrepancies
• Handling customer transactions such as selling money orders, postage, PO box rentals, collecting post office box rent, and supervising mail processes
• Maintaining that postal equipment was working properly
• Strong customer service when handling window operations
• Training new employees to ensure quality service
• Manage the operations of a small to medium size post office