Andrea Alcaraz Peña
Fort Wayne ,IN
Summary
Dynamic and results-oriented professional with a proven track record at Englewood Health and Rehab, excelling in patient care and administrative efficiency. Leveraged exceptional time management and data entry skills to enhance operational workflows and patient satisfaction. Demonstrated leadership as a Shift Manager at Arbys Restaurant, fostering team cohesion and delivering superior customer service.
Overview
3
3
years of professional experience
Work History
Office Assistant
Spine Center of Fort Wayne
05.2024 - Current
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Expedited document processing with accurate data entry and timely filing.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
CNA
Englewood Health and Rehab
08.2023 - 10.2024
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Shift Manager
Arbys Resturant
06.2022 - 08.2023
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
High School Diploma -
Wayne High School
Fort Wayne, IN06.2023
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Verbal communication
- Appointment scheduling
- Scheduling appointments
- Documentation and reporting
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
Spine Center of Fort Wayne
05.2024 - Current
CNA
Englewood Health and Rehab
08.2023 - 10.2024
Shift Manager
Arbys Resturant
06.2022 - 08.2023
High School Diploma -
Wayne High School
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