Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Andrea Alejandra Guerra Ortega

Andrea Alejandra Guerra Ortega

Sunrise,United States

Summary

Experienced and dedicated professional with a strong background in sales and customer service. Graduated from Plantation High School in 2018, demonstrating commitment to education and personal growth. Known for being respectful, punctual, and responsible, with a proven ability to adapt quickly to new environments. Thrives in a team setting and possesses excellent problem-solving skills. Maintains a positive attitude and welcomes constructive feedback as an opportunity for improvement. With seven years of work experience in the United States, possesses a deep understanding of work mechanisms in the United States and honed customer service skills over the years.

Overview

6
6
years of professional experience

Work History

Key Holder

Theory Men's
10.2023 - Current
  • Company Overview: Luxury Retail
  • Customer Service
  • Cashier
  • Offer support and training to new employees
  • Creator of the visuals in the store (Display the merchandise to the customer in an attractive way)
  • Ensure that the store is clean and organized
  • Explain the benefits and materials with which the products are made
  • Effectively communicated with customers to ensure satisfaction and resolve any complaints
  • Perform product demonstrations to customers
  • Oversee and assist with daily store operations, including sales, customer service, and merchandising
  • Organize the merchandise in the warehouse

Assistant Store Manager

Original Penguin
10.2018 - 07.2023
  • Company Overview: Retail
  • Customer Service
  • Cashier
  • Made operational
  • Identifies strategic goals by gathering pertinent business, financial, service, and operations information
  • Supports staff results by communicating job expectations and planning, monitoring, and appraising job results
  • Paperwork and reports of the month
  • Organize the merchandise in the warehouse
  • Explain the benefits and materials with which the products are made
  • Keep track of the merchandise that we receive, sell and send to other stores that need it
  • Effectively communicated with customers to ensure satisfaction and resolve any complaints
  • Coached and Trained staff members on customer service, sales techniques and product knowledge
  • Helps to coach, counsel, and discipline employees
  • Developed and implemented inventory control systems to ensure smooth operations
  • Accomplishes organizational goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments

Education

Marketing Course - Certificate

Aprende Institute
09.2024

High School -

Plantation High School
06.2018

Skills

  • Customer Service (7 Years )
  • Team training and development
  • Staff management
  • Strategic Planning
  • Staff Motivation
  • Store operations
  • Leadership
  • Marketing initiatives
  • Customer Satisfaction and Problem Solving
  • Sales Planning
  • Schedule organization
  • Experience with creating store visuals ( 5 Years)
  • Experience with Word, PowerPoint and Excel
  • Responsible and Punctual
  • Organization and distribution of merchandise
  • Organization of documents and files
  • Computer and system operative
  • Excellent organizational skills

Personal Information

Age: 24

Languages

Spanish
Native or Bilingual
English
Professional Working
Italian
Limited Working
Portuguese
Limited Working

Timeline

Key Holder

Theory Men's
10.2023 - Current

Assistant Store Manager

Original Penguin
10.2018 - 07.2023

High School -

Plantation High School

Marketing Course - Certificate

Aprende Institute

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Andrea Alejandra Guerra Ortega