Andrea Alexander
Mooringsport,LA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
21
21
years of professional experience
Work History
Ground Hand
All About Trees
Shreveport, LA
05.2026 - Current
- Operated chainsaws, stump grinders, front end loaders, and skid steers for efficient debris removal
- Cut, dragged, and stacked heavy brush and logs from drop zones for timely property clearance
- Ensured optimal performance of power equipment through routine inspections and maintenance
- checks on power equipment and heavy machinery
Owner / Customer Service Lead
Dust Bunnies Cleaning Service
01.2006 - Current
- Served as primary contact for all clients, responding to inquiries, providing quotes, scheduling services, and confirming appointments to enhance client experience
- Conduct walk-throughs to clarify expectations, create customized checklists, and establish service standards
- Managed scheduling changes and reminders, coordinated day-of updates, and followed up after service to ensure client satisfaction
- Maintain organized records including work orders, invoicing, payments, and supply tracking
- Upheld safety, confidentiality, and professionalism in clients' homes, fostering trust and long-term relationships
Office Assistant / Estimator
Window Genie
10.2025 - 02.2026
- Provided initial customer support via phone and email; scheduled appointments and responded to service inquiries.
- Created and presented service estimates for window cleaning, pressure washing, and related services, facilitating informed decision-making for clients
- Coordinated daily routes and job assignments to optimize crew efficiency and on-time service
- Managed customer records, work orders, and invoicing details, ensuring accuracy to support seamless operations
- Followed up with clients post-service to ensure satisfaction and resolve any issues
Ground Hand
Griffen Bros Tree Service
10.2023 - 10.2024
- Greeted homeowners on-site, confirmed job scope, and provided timely updates to enhance customer understanding
- Answered service questions and set clear expectations regarding safety and timelines to build trust
- Assisted with debris removal and site cleanup to ensure a positive customer experience
- Assisted with debris removal and site cleanup to create a tidy and welcoming environment for homeowners
- Answered service questions and set expectations regarding safety and timelines
Home Health Care Provider
Private Client (Charlene Holmes)
09.2019 - 10.2023
- Delivered compassionate care through companionship, meal prep, light housekeeping, and transportation to enhance client well-being
- Updated family on schedules, changes, and needs to ensure alignment and support for client care
- Coordinated appointments and managed communications with professionalism and urgency to facilitate timely care
- Coordinated appointments and handled communications with professionalism and urgency
Education
Some College (No Degree) - Radiology
Southern University At Shreveport
Shreveport, LASkills
- Heavy machinery operation
- Debris removal techniques
- Site cleanup
- Job site coordination
- Service estimates
- Dispatch coordination
- Time Management & Multitasking
- Office software
- Customer communication
- Issue resolution
- Client retention
- Multichannel support
- Attention to detail
- Urban forestry practices
Selected Customer Service Highlights
- Managed end-to-end service requests including intake, scheduling, reminders, and follow-up to ensure satisfaction
- Resolved customer complaints by investigating concerns, coordinating corrective actions, and communicating updates through completion
- Built strong repeat and referral business through reliability, clear communication, and respectful service
- Supported crews and caregivers with accurate directions, daily priorities, and real-time updates to minimize delays
Timeline
Ground Hand
All About Trees
05.2026 - Current
Office Assistant / Estimator
Window Genie
10.2025 - 02.2026
Ground Hand
Griffen Bros Tree Service
10.2023 - 10.2024
Home Health Care Provider
Private Client (Charlene Holmes)
09.2019 - 10.2023
Owner / Customer Service Lead
Dust Bunnies Cleaning Service
01.2006 - Current
Some College (No Degree) - Radiology
Southern University At Shreveport