ANDREA ALEXANDER
Colton,CA
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Student Counselor
STRATEGIX MANAGEMENT-JOB CORPS
08.2023 - 01.2024
- Served as liaison between all departments fostering cross-functional collaboration for student success.
- Developed strategic plans aligning departmental goals with institutional objectives which led student success and program improvement.
- Developed and deepened connections with 45-50 mentees, influencing career, and life choices of each potential program participant.
- Promoted diversity awareness in an inclusive environment by incorporating multicultural elements into programming efforts.
- Enhanced student well-being by providing individualized support and guidance through regular counseling sessions.
- Evaluated efficacy of counseling interventions over time, adjusting approaches as necessary to maximize impact on student success outcomes.
- Improved school retention rates by developing and implementing targeted intervention strategies for at-risk students.
- Managed caseloads effectively, documented 10 case notes per client a week, maintained accurate records of all student interactions and outcomes achieved through counseling services provided.
- Provided crisis intervention support as needed, addressing urgent mental health concerns and connecting students with appropriate resources for ongoing care.
Resident Guest Teacher- Early Literacy Intervention
SAN BERNARDINO CITY UNIFIED SCHOOL DISTRICT
02.2022 - 12.2023
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to needs of special education students.
- Utilized data-driven assessments to monitor student progress and inform instructional practices, leading to improved student outcomes.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classrooms of up to 32 students in schools in San Bernardino.
Career Transitions Specialist
STRATEGIX MANAGEMENT-JOB CORPS
12.2022 - 08.2023
- Developed comprehensive career development plans for 30+ clients at any given time, resulting in successful job placements.
- Conducted in-depth assessments of client skills and interests to identify suitable career paths.
- Organized regular follow-up meetings with clients to track progress and offer ongoing support during their career transition journey.
- Assisted clients in identifying transferable skills to increase their marketability across industries.
- Provided tailored resume writing services, significantly improving clients'' chances of securing interviews.
- Monitored and evaluated effectiveness of career transition services, continuously seeking opportunities for program improvement.
- Increased client confidence levels during interviews through targeted practice sessions addressing individual challenges.
- Optimized client job applications by tailoring cover letters that showcased unique skill sets and experiences.
- Evaluated client progress throughout transition process, adjusting strategies as needed for optimal results.
- Established strong relationships with employers and recruiters, facilitating successful client referrals and placements.
- Designed and facilitated workshops on various career-related topics, empowering clients with essential knowledge and tools for success.
- Kept detailed records of individual histories, scores, and documents
- Earned successful placement rate of 87% within 6 months and was promoted to Career Counselor taking on more responsibility.
Executive Team Leader- Service & Engagement
TARGET CORPORATION
08.2020 - 06.2021
- Directed team of 50+ in Guest Services and Engagement.
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
- Managed risk effectively through proactive identification of potential issues and implementation of mitigation strategies.
- Led cross-functional teams for streamlined communication and efficient project execution.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Implemented best practices in financial management to optimize budget allocation and resource utilization.
- Fostered positive work environment by promoting collaboration, open communication, and mutual respect among team members.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
Team Lead- Service & Engagement
TARGET CORPORATION
10.2018 - 08.2020
- Directed and supervised team of 50+ engaged in Customer Service and Engagement development.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for organization.
Youth Director
CENTERPOINT CHURCH
06.2012 - 10.2018
- Shared valuable life experiences with youths aged 12 to 18 to promote positive self-esteem and improve social skills.
- Developed and implemented dynamic youth programs, including weekly meetings, retreats, and special events.
- Organized and led mission trips, community service projects, and outreach initiatives to instill sense of social responsibility.
- Built strong relationships with youth and their families, providing guidance and support in their faith journeys.
- Collaborated with church leadership to align youth programs with overall vision and mission of the church.
- Managed and mentored team of volunteers, creating positive and inclusive environment for all.
Education
BACHELOR OF ARTS - Psychology
California State University San Bernardino
San Bernardino06.2018
ASSOCIATE OF ARTS - Psychology
San Bernardino Valley College
San Bernardino01.2015
Skills
- Strong Communication & Interpersonal skills
- Disability Support
- Problem-Solving
- Staff Supervision
- Workforce Readiness
References
- MITCH MELZER, (909) 358-0156, MIZACH31@GMAIL.COM
- ROSANA RAZO, (626) 862-1335, RAZO.ROSANA@JOBCORPS.ORG
- MARIE MCCULLY, (951) 323-5730, MJFIETZ@YAHOO.COM
Languages
Spanish
Limited Working
Timeline
Student Counselor
STRATEGIX MANAGEMENT-JOB CORPS
08.2023 - 01.2024
Career Transitions Specialist
STRATEGIX MANAGEMENT-JOB CORPS
12.2022 - 08.2023
Resident Guest Teacher- Early Literacy Intervention
SAN BERNARDINO CITY UNIFIED SCHOOL DISTRICT
02.2022 - 12.2023
Executive Team Leader- Service & Engagement
TARGET CORPORATION
08.2020 - 06.2021
Team Lead- Service & Engagement
TARGET CORPORATION
10.2018 - 08.2020
Youth Director
CENTERPOINT CHURCH
06.2012 - 10.2018
BACHELOR OF ARTS - Psychology
California State University San Bernardino
ASSOCIATE OF ARTS - Psychology
San Bernardino Valley College
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