ANDREA ALFARO

• Provided customer support for product location, pricing questions, and checkout processes on sales floor.
• Accurately processed POS payments, handled cash card transactions, and completed returns in compliance with store procedures.
• Addressed customer concerns professionally, escalating issues when required to maintain service standards.
• Maintained organized front end to support sales readiness by restocking impulse items and recovering merchandise.

• Conducted patient assessments and triage, recorded medical histories, and facilitated bilingual communication between patients and providers for accurate and patient-centered care.
• Assisted with diagnostic coordination, encompassing ultrasounds, X-rays, mammograms, and follow-up reports, ensuring timely test results and improved care planning.
• Processed patient care forms to ensure accurate documentation and compliance. and reports, including food and drug poisoning documentation, ADAM alerts, and emergency 911 calls, strengthening rapid response to critical events.
• Managed scheduling, answering service, mailing, and IT/EHR support, streamlining office workflow and minimizing administrative delays.
• Oversaw office operations, sterilization, and medication/vaccine storage protocols, optimizing clinic efficiency and ensuring safe, compliant patient care.

• Assisted urology providers with exams and procedures, collected urine and tissue specimens, and ensured complete documentation of imaging reports (X-rays, ultrasounds, mammograms).
• Facilitated bilingual patient education regarding cancer screenings, therapies, and specialty procedures, increasing patient understanding and care compliance.
• Coordinated referrals and consent forms for physical therapy, specialty treatments, and outpatient services, facilitating seamless transitions for patients across providers.
• Processed state disability and compensation forms, liability insurance documentation, and wage reports, ensuring accuracy and enhancing patient access to benefits.
• Maintained sterile environments, assisted with ENT procedures, and implemented accessibility accommodations, promoting patient safety and ensuring regulatory compliance.

• Performed patient intake, triage, and vital sign documentation for diverse patient populations, including pediatric, adult, and geriatric patients, ensuring accurate clinical data entry in the EHR for timely evaluations.
• Processed laboratory testing, including blood draws, urinalysis, and rapid diagnostic procedures, for patients presenting with acute injuries, respiratory infections, gastrointestinal issues, and chronic condition flare-ups, while adhering to CLIA and safety protocols.
• Documented nursing clinical and procedure notes, communicated diagnostic results, and ensured continuity of care for urgent, emergent, and follow-up patients.
• Assisted with wound care, immunizations, and allergy/immunology therapies for patients, enhancing recovery and adherence to treatment plans.
• Managed drug inventory and vaccine storage, ensuring OSHA-compliant specimen handling to maintain regulatory compliance in high-volume clinical environment.

Dean’s List Recognition

• Honoree of Honor Society May, 6, 2021
• Dean's List May, 2026
• 4.0 GPA

• Dean's List Spring 2010
• Relevant Coursework: AMT, CPR BLS Adult/Children, HIPPA
• Professional Development National Healthcare Association- EKG Technician
• 3.6 GPA

• Elected to Secretsryfor PCCC in 1998
• Math Club Member
• Extracurricular Activities: ESl, tutoring