ANDREA ALLEN
Finance Administrator
Twentynine Palms,CA
Summary
Accomplished and creative Company Owner possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for achieving sustained company growth.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Finance Administrator
Availity
02.2023 - Current
- Managed expense tracking and personnel vouchers.
- Reconciled accounts and investigated variances.
- Updated daily transaction records to assist with payroll and billing administration.
- Completed clerical and data entry tasks to optimize financial procedures.
- Monitored and compiled data and reports to present to leadership.
- Identified and corrected miscalculations and financial discrepancies to support quality assurance.
- Designed and maintained financial models to identify and measure risks.
- Supported financial director with special projects and additional job duties.
Company Owner
Rea’s Creative Visions
07.2022 - Current
- Enhanced operational efficiency and productivity by managing budgets, and inventory.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Implemented operational strategies and effectively built customer loyalty through quality of service and exceeding product expectations.
- Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
- Tracked trends and made enhancements to both challenge and refine company's product offerings.
- Carefully crafted and curated additional merchandise every month to increase stock and offer new products.
Junior Security Analyst (Intern)
Availity
08.2022 - 02.2023
- Personally selected for Fraud Portal Security Services to assist in Registration
- Responsible for confirming identity for applicant by way of internal systems such as Lexis Nexis.
- Document authentication via Secretary of State and/or manual review for altered/forged indicators
- Review of identity status electronically verified or Manual Identity Verification
- NPI Owner call out for applicant confirmation
- Responsible for next step directions communicated in Manage My Organization to the applicant directly as well as internal direction to ACS.
- Responsible for authenticating Business documentation such as professional license, IRS 147C, IRS SS4, and/or Certificate of Good Standing
- Responsible for determining business structure and requesting the appropriate documentation to match the organization
- Enforce Compliance by ensuring the business name, TIN, and/or addresses match the documents provided
- Sound decision making around rejecting applications, proceeding in the application, and/or requesting more information.
- Reviewing applications for Fraud Account Takeover Changes
- Place NPI calls to determine possible fraud
- Participate in bi-weekly collaborations with ACS to go over Pain points within the process
- Compare and Contrast IP locations via Threatstream
- Record email address domains that are 90 days or less for risk assessment
- Provide feedback to those who did not follow through in set instructions provided by PSS, left the application at possible risk, and/or delayed the approval process
- Upkeep and share Certification links by state for document authentication
- Review of Manual Identification Forms for authentication along with making a decision to approve/deny the form based on my findings
- Disposition status in Salesforce and in Registration Admin
- Communication Liaison between my direct ACS team and PSS team
- Communication in strategy with team on what days to start the day with to ensure double work on the same case does not occur.
- Recognition directly from Fraud Portal Security Leadership
- Asked to participate in A-Typical conversation with Senior Leadership for better understanding around what PSS is required to confirmed, pain points in getting those items confirmed for client experience, proactive measures that can be taken to fast track the application process, and if compliance will take alternative documentations if the UMPI number does not pull in the registry.
- Completed and presented a PowerPoint 08/30/2022 for ACS Leadership around Security Protocol and general knowledge
- Recognition directly from Fraud Portal Security Leadership
- Prioritize Escalated applications that are time sensitive via ACS management/SME/reps
- Project on verbiage AFTER doc has been approved- results to be delivered to Cory 10/21/2022
Client Service Representative
Availity
10.2021 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained and managed customer files and databases.
- Introduced clients to available online resources and services to increase convenience.
- Sought ways to improve processes and services provided.
- Effective liaison between customers and internal departments.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Education
Bachelor of Arts - Creative Writing
Southern New Hampshire University
Hooksett, NH 06.2017 - 05.2023
Skills
Budget Development
Partnership Development
Technical Issues Analysis
Customer Service Expert
Leadership
MS Office
Technical Security
Written Communication
Problem-Solving Skills
Multi-Tasking Strength
Reporting proficiency
Expense tracking
Strategic and financial planning
Timeline
Finance Administrator
Availity
02.2023 - Current
Junior Security Analyst (Intern)
Availity
08.2022 - 02.2023
Company Owner
Rea’s Creative Visions
07.2022 - Current
Client Service Representative
Availity
10.2021 - 02.2023
Bachelor of Arts - Creative Writing
Southern New Hampshire University
06.2017 - 05.2023
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