Andrea Allen Herring
Chicago,IL
Summary
Entry-Level Cybersecurity Analyst with over 1 year of experience in IT security and 10+ years in customer service across finance, healthcare, and education sectors. Proficient in SIEM monitoring, endpoint detection, incident triage, and ensuring regulatory compliance. Capable of analyzing alerts, mitigating threats, and supporting vulnerability management initiatives. Currently pursuing a Bachelor of Computer Science and CompTIA Security+ certification, with skills in scripting tools and alignment with cybersecurity frameworks such as NIST and OWASP.
Overview
20
20
years of professional experience
2
2
Certification
Work History
Cyber Security Support Analyst (Vulnerability Management & SecOps)
Log(N) Pacific
01.2025 - Current
- Conducted vulnerability scans, provided detailed reports, and implemented PowerShell-based remedations, contributing to a 100% reduction in critical, 90% in high, and 76% in medium vulnerabilities for the server team.
- Performed vulnerability assessments and risk priorization using Tenable across Windows and Linux environments.
- Executed secure configurations and compliance audits (DIST STIG) with Tenable to meet industry standards.
- Deep understanding of the “soft” side of Vulnerability Management rapport, trust, transparency, and business need.
- Performed threat hunting with EDR, detecting IoCs form brute force attacks, data exfiltration, and ransomware.
- Designed, tested, and published advanced threat hunting scenarios for incident response tabletop exercises.
- Developed custom detection rules in Microsoft Defender for Endpoint to automate isolation and investigation of compromised systems.
- Reduced brute force by 100% by implementing inbound NSG/firewall rules to limit Internet exposure.
- Created Microsoft Sentinel dashboards to monitor logon failures and malicious traffic using threat intelligence.
- Experienced with KQL (similar to SQL/SPL) which I use to query logs within the SIEM and EDR platform.
Home Care Provider / Client Service Management
Addus Healthcare / AccentCare
, TX
01.2015 - Current
- Streamlined client intake and triage operations, improving service delivery time by 20%.
- Led collaboration across 10 healthcare professionals, enhancing incident resolution times by 25%.
- Integrated digital communication tools for client tracking, increasing real-time care visibility by 30%.
- Analyzed over 250 client surveys to identify security and privacy concerns, applying NIST 800-53 standards.
- Maintained documentation for over 100 clients, improving HIPAA adherence by 35%.
Account Manager / Customer Service
Discover Financial Services
IL
01.2021 - 01.2022
- Responded to 150+ customer inquiries daily, resolving fraud indicators with 98% accuracy.
- Reduced fraud case response time by 40% through workflow automation.
- Analyzed 10,000+ interactions to improve incident response protocols.
- Trained new hires on digital security practices, enhancing SOC readiness.
Professional Cosmetologist / Owner
ReFresHer Hair Salon
Chicago, IL
01.2005 - 01.2021
- Managed digital scheduling systems, reducing errors by 50%.
- Conducted operational audits, improving data handling security by 40%.
Education
Bachelor of Computer Science - Computer Science
Western Governors University
Salt Lake City, UT01.2026
Associate Degree - General Studies
Harry S Truman College
01.2015
Psychology
Regent University
Skills
- Security information and event management (SIEM)
- Threat hunting
- Cybersecurity compliance
- Data analysis
- Incident response
- Client relationship management
- Team collaboration
- Technical documentation
- Incident management
- Remote support
- Support ticketing systems
- Software knowledge
- ITIL processes
- Application installations
- Technical assistance
- Empathy and patience
- Training and coaching
- Endpoint detection and response (EDR)
- Vulnerability management
- CVE/CWE analysis and CVSS scoring
- Incident detection and triage
- Compliance: HIPAA, GDPR, PCI-DSS
- Risk management (NIST 800-37, RMF)
- Threat hunting and log correlation
- Customer relationship management
- Cybersecurity frameworks (MITRE ATT&CK, NIST CSF)
- Tools: Splunk, Microsoft Defender, Cisco Security, Salesforce, Orion, Qualys (basic), SentinelOne (basic)
- Scripting languages: PowerShell, BASH
- Networking: Firewall configuration, network troubleshooting
- Compliance standards: NIST 800-53/61/40, OWASP Top 10, RMF
Certification
- CompTIA Security+ Certification
- ITIL 4 Foundation Certified, 2022
- Familiar with Microsoft SC-200 content
Relevant Projects And Achievements
- Security Playbook Optimization Project – Reduced analyst triage time by 30%.
- Client Risk Dashboard – Visualized CVSS-based threat prioritization.
- HIPAA Audit – Achieved 100% control adherence in pilot program.
Timeline
Cyber Security Support Analyst (Vulnerability Management & SecOps)
Log(N) Pacific
01.2025 - Current
Account Manager / Customer Service
Discover Financial Services
01.2021 - 01.2022
Home Care Provider / Client Service Management
Addus Healthcare / AccentCare
01.2015 - Current
Professional Cosmetologist / Owner
ReFresHer Hair Salon
01.2005 - 01.2021
Bachelor of Computer Science - Computer Science
Western Governors University
Associate Degree - General Studies
Harry S Truman College
Psychology
Regent University
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