Andrea Alli
Clermont,FL
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
With three years of experience in healthcare administration, I have developed a keen interest in human resources. My expertise encompasses talent management, employee relations, budgeting, and records management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Benton House of Clermont
Clermont
11.2021 - 12.2022
- Secretarial: Warmly greeted visitors, managed phone communications, and upheld the organization of the front reception area. Oversaw daily business office activities and the inventory of office supplies to ensure a productive work environment. Coordinated the processing of incoming and outgoing correspondence, including emails, postal mail, and packages, to guarantee prompt distribution.
- Billing - Managed monthly census reviews, quality reports, resident, and vendor invoicing processes.
- Payroll - I met the deadline for payroll processing, ensuring all employee time punches were accurate, bonuses, and requested days off were recorded on employee timesheets, and holiday pay was included on manager timesheets where necessary.
- Resident and Employee Compliance - I organized and maintained filing systems for both physical and electronic documents, guaranteeing the accuracy and confidentiality of all records. I updated resident files with new insurance details and other pertinent documentation. Similarly, I updated employee files with classification changes, certificates, and additional documentation. I notified employees when their licenses or certifications were nearing expiration and scheduled in-service training sessions for CPR and First Aid.
- Invoicing: I manage accounts payable at Procurement Partners and work collaboratively with vendors to address any issues related to late payments or invoicing.
- Recruitment - Track applicants, manage pre-hire paperwork and testing, configure training in Relias, and ensure credentials function correctly on the timeclock.
- Budgeting - Oversaw department budgets, added and coded monthly invoices into expense trackers, and managed petty cash on a weekly basis.
Office Assistant
Golden Heart Senior Care
Clermont
10.2020 - 11.2021
- Clients - I managed client tracking on referral websites and made calls to conduct assessments. During these assessments, I inquired about clients' limitations, schedules, lifestyles, and more. I also completed paperwork for credit card processing, visited clients to follow up with them and their caregivers, and addressed any questions or resolved any issues.
- Employees - I monitored applicants online and extended interview invitations. After conducting interviews, successful candidates were scheduled for orientation. During orientation, participants were briefed on the company's history, healthcare safety, and company policies and procedures. Hiring paperwork was distributed, and work schedules were reviewed. Clients were then matched with the most suitable caregiver.
Administrative Assistant
Dialysis Care Center Leesburg
Leesburg
06.2023
- Secretarial and administrative - I welcome patients upon their arrival for treatment, perform secretarial and clerical tasks required for the daily operations of the dialysis clinic, manage telephone calls and direct them appropriately, and liaise with transportation services regarding any inquiries.
- Work in collaboration with the clinical manager to oversee the clinic's operations.
- Tasks include conducting weekly censuses, performing billing audits, tracking missed treatments, and managing Epogen and Venofer inventory.
- Ordering and Receiving - I manage weekly orders for supplies and medications. I also oversee the inventory count at the end of each month and handle the receipt of orders on inventory management software, ensuring that all deliveries are properly authorized.
- Patients - Distribute admission packets to new patients, assist them in filling them out correctly, and copy their identification and insurance documents. Create physical charts and ensure they are updated with lab reports, care plans, and hospitalization records to maintain compliance.
- Work in collaboration with the social worker and nephrologist to manage referrals for new admissions.
- Responsible for the EMR and company dashboard, which includes patient hospitalizations, scheduling, and demographics.
Education
Master of Healthcare Services Administration -
Florida International University
12.2023
Bachelor of Science in Organizational Business Management -
Lake Sumter State College
05.2021
Skills
- Employee relations management
- HIPPA
- Full-cycle recruitment
- HRIS
- Compliance
- Payroll
- Workflow Optimization
- Patient Relations
- Office Administration
Certification
Lean Six Sigma Green Belt March 2023
Accomplishments
- I received an award on Administrative Professional's Day in 2022 for showing exemplary administrative performance in an assisted living and memory care facility.
References
- Andrew Prasad, VP of Marketing Operations Mitsubishi, New York, NY, 718-640-5180, Friend
- Tina Yeung, PhD, Clinical Assistant Professor, Nicole Wertheim College of Nursing & Health Sciences, Florida International University, Miami, FL, 305-919-4481, Former Professor
- Marie St. Fleur, Clinical Manager, Dialysis Care Center, Leesburg, FL, 352-844-7810, Current Clinical Manager
Timeline
Administrative Assistant
Dialysis Care Center Leesburg
06.2023
Administrative Assistant
The Benton House of Clermont
11.2021 - 12.2022
Office Assistant
Golden Heart Senior Care
10.2020 - 11.2021
Master of Healthcare Services Administration -
Florida International University
Bachelor of Science in Organizational Business Management -
Lake Sumter State College
Lean Six Sigma Green Belt March 2023
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