Andrea Almaraz
Lehi,UT
Summary
I bring a diverse range of experience in sales, management, and customer service across multiple industries. I have successfully progressed through various roles, from Retail Sales Consultant to General Store Manager, where I managed substantial revenue, led and developed teams, and streamlined operations to achieve business goals. Additionally, I have experience coordinating marketing events to enhance customer engagement and increase brand visibility. My background also includes extensive customer service expertise, where I developed strong skills in resolving issues and delivering outstanding client experiences. With a solid foundation in sales strategy, team leadership, marketing, and operational management, I am well-equipped to contribute to any organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Store Manager
AT&T Mobility
09.2022 - Current
- Revenue Management: Oversaw up to $2M in annual revenue, driving growth and profitability.
- Team Leadership: Led and developed high-performing teams to exceed sales goals.
- Operations Excellence: Managed staffing, inventory, and overall store performance.
Event Sales Manager
AT&T Mobility
01.2022 - 08.2022
- Event Planning: Organized and executed marking events to drive brand awareness, sales, and engagement with the community.
- Customer Engagement: Interacted with customers to promote products and services.
- Logistics & Coordination: Managed event setup, staffing and operational details.
Assistant Store Manager
AT&T Mobility
09.2020 - 12.2021
- Team Leadership: Supervised and coached sales associates to drive performance.
- Sales & Customer Experience: Assisted in meeting store sales goals and ensuring customer satisfaction.
- Operations Management: Oversaw inventory, scheduling, and daily store functions.
Retail Sales Consultant
AT&T Mobility
01.2019 - 09.2020
- Sales & Solutions: Assisted customers with product and met sales targets.
- Customer Service: Addressed inquiries, resolved issues, and ensured satisfaction.
- Operations: Managed transactions, inventory, and store presentation.
Customer Service Specialist
BodyGuardz
09.2017 - 01.2019
- Customer Support: Resolved inquiries and complaints promptly, ensuring satisfaction.
- Sales Assistance: Guided customers on products selection and upselling opportunities.
- Operations: Handled transactions, orders, and record- keeping efficiently.
Languages
English
Native or Bilingual
Spanish
Native/ Bilingual
Certification
- Management Development Program by eCornell
- 2024 AT&T Service Excellence Award
Timeline
General Store Manager
AT&T Mobility
09.2022 - Current
Event Sales Manager
AT&T Mobility
01.2022 - 08.2022
Assistant Store Manager
AT&T Mobility
09.2020 - 12.2021
Retail Sales Consultant
AT&T Mobility
01.2019 - 09.2020
Customer Service Specialist
BodyGuardz
09.2017 - 01.2019
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