Summary
Overview
Work History
Education
Skills
references
Timeline
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Andrea Alonso Rivera

Las Vegas,NV

Summary

Service-oriented leader focused on maintaining consistent record of achievement in multiple areas of operations. Hardworking and energetic ideal team player, devoting skills and time to understanding processes and driving guest satisfaction. Demonstrated record of offering superior service to guest, peers, and team members. Proven history of detailed work and fast learning with over ten years of experience in multiple leading roles.

Overview

11
11
years of professional experience

Work History

New Restaurant Opening Trainer

Wingstop Restaurants Inc
01.2023 - Current
  • Trained over 200 new team members on brand standards, procedures, and compliance regulations to maintain best in class service standards and ensure readiness for their new restaurant opening.
  • Supported the brand partner community and trained over 80 team members enhancing their development through creative workshops, providing best practices and constructive feedback to support their organizational health and operations excellence.
  • Developed customized training materials and collaborated to streamline processes, resulting in significant time savings and elevation in training programs and initiatives.

Corporate Trainer to Floating General Manager

Wingstop Restaurants Inc
09.2021 - 01.2023
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Trained and coordinated workshops for team members and leaders to better understand the brands mission and priorities.
  • Supported restaurants in the absence of there General Manager by managing diverse teams, fostering a positive work environment and working towards the same goal.

Shift Leader

Wingstop Restaurant
04.2013 - 09.2021
  • Provided instruction, coaching and motivation to team members to maintain team efficiency.
  • Ensured appropriate cleanliness, sanitation, safety and guest satisfaction.
  • Interviewed, hired and trained new team members.
  • Maintained compliance with company policies, objectives and goals.

Ticketing Manager & Office Coordinator

Victory Hill Exhibitions
04.2019 - 06.2020
  • Oversaw day-to-day operations of box office, including communications with ticketing company and department leads and management of box office staff.
  • Assisted with development of event details and execution to promote accomplishment of marketing goals


Education

Associate of Applied Science - Tourism, Convention, And Event Planning

College of Southern Nevada
Las Vegas, NV
05.2017

Skills

  • Strategic Planning and Organization
  • Leadership and Team Development
  • Group and Individual Training
  • Project Management
  • Creative Problem Solving
  • Attention to Detail

references

Adrian Garrett: In Restaurant Training Manager at Wingstop | agarrett@wingstop.com

Alejandro Flores: District Manager at Wingstop | 702-561-4919

Jeremy Pyzer: Operations Manager at Victory Hill | 702-290-9637

Timeline

New Restaurant Opening Trainer

Wingstop Restaurants Inc
01.2023 - Current

Corporate Trainer to Floating General Manager

Wingstop Restaurants Inc
09.2021 - 01.2023

Ticketing Manager & Office Coordinator

Victory Hill Exhibitions
04.2019 - 06.2020

Shift Leader

Wingstop Restaurant
04.2013 - 09.2021

Associate of Applied Science - Tourism, Convention, And Event Planning

College of Southern Nevada

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Andrea Alonso Rivera