Andrea Alonzo
Mesa,AZ
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Cashier
Eurest
Chandler, AZ
06.2022 - Current
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Processed customer refunds and exchanges according to established guidelines.
- Stocked, tagged and displayed merchandise as required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Counted, verified and handled bank deposits.
- Identified and removed to-go products not meeting outlined quality standards.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained coffee quality by adhering to guidelines, product specifications and quality procedures.
Picker/Stower
Amazon
Phoenix, AZ
10.2021 - 04.2022
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Collected 100+ products from shelves to fill orders, carefully operating scanner equipment and maintaining accuracy.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Maintained clean and organized workspaces to uphold safety standards.
- Separated damaged items from functional ones before placing on shelves.
Delivery Driver
Amazon
Phoenix, AZ
09.2021 - 10.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Performed walk around on delivery vehicle before beginning and after shift to verify correct and safe operating order.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Adhered to safe lifting techniques to avoid injuries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
Shift Leader
Arizona Sandwich Company
Tempe, AZ
09.2020 - 09.2021
- Delivered training and leadership to teams to boost performance and help team members achieve performance targets.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Regulated pricing, inventory count and supply during shift hours.
- Operated cash register for cash excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted customers in choosing menu items by providing food complementing information.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Executed sandwich artistry duties with very low occurrence of errors.
Team Leader
Chick-Fil-A
Tempe, AZ
03.2018 - 09.2020
- Managed opening and closing shift tasks.
- Greeted over 200 customers per day and communicated effectively to obtain accurate orders.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered packages to customer doorsteps and business offices.
- Checked on guests and dining areas frequently to clean up spills, re-fill beverages, wipe down tables, and restock stations.
- Cleared tables immediately after guests left.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Education
Associate of Arts - Art
South Mountain Community College
Phoenix, AZ 02.2016 - 05.2020
High School Diploma -
South Mountain High School
Phoenix, AZ 08.2014 - 05.2017
Skills
Cash Handling
undefinedTimeline
Cashier
Eurest
06.2022 - Current
Picker/Stower
Amazon
10.2021 - 04.2022
Delivery Driver
Amazon
09.2021 - 10.2021
Shift Leader
Arizona Sandwich Company
09.2020 - 09.2021
Team Leader
Chick-Fil-A
03.2018 - 09.2020
Associate of Arts - Art
South Mountain Community College
02.2016 - 05.2020
High School Diploma -
South Mountain High School
08.2014 - 05.2017
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