Overview
Work History
Skills
Work Preference
Work Availability
Timeline
Hi, I’m

ANDREA ALTHOFF

Customer Service/Sales Support
Thornville,OH
ANDREA ALTHOFF

Overview

26
years of professional experience

Work History

Berlin Packaging

Sr. Account Coordinator
01.2011 - Current

Job overview

  • Oversee operations across Tier 1 accounts, forging and sustaining positive client and Sales Team relations
  • Facilitate strategic business reviews and develop Operational Support BU KPIs
  • Devise useful individual and team business plans to determine ways to improve, retain and expand market shares
  • Operate in a key role for the Company Mentor Program, aiding in onboarding and training new AC hires
  • Liaised with internal teams to facilitate proper pre-and post-sales service.
  • Coordinated meetings, calls, and demos for 5-person account management team.
  • Prepared, filed and retrieved sales-related documents such as contracts.
  • Escalated issues to appropriate channels as necessary.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Negotiated more favorable rates and delivery times with vendors.

Berlin Packaging

Account Coordinator
01.2009 - 01.2011

Job overview

  • Offered comprehensive sales support, taking on reports, quoting, Salesforce updates and other tasks
  • Led all facets of customer onboarding and reporting
  • Carried out timely order entry/management and purchasing processes

Everest Institute

Admissions Representative
01.2008 - 01.2009

Job overview

  • Touched base with prospective students via phone, chat and email to organize campus visits
  • Efficiently described courses of interest to students and took them on campus tours
  • Connected potential students with the Finance Team and enrolled them in classes
  • Supported students through admissions process by answering questions and assisting with forms.
  • Met prospective students, offered information and represented institution by attending Collage Fair events.
  • Led weekly campus tours to showcase campus features.
  • Explained admissions procedures and courses offered to potential students.

Cranel

Service Sales/Renewals & Sales Support
01.1999 - 01.2008

Job overview

  • Delivered inclusive support for Outside Rep
  • Inside sales and service contract renewal processes
  • Handled quote, order entry and related follow-up processes
  • Honored with President's Club accolades for 2006 and 2007
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked well in a team setting, providing support and guidance.

Skills

  • Performance analysis
  • CRM software
  • Account retention
  • Account supervision
  • Account oversight
  • Quality control
  • Order management
  • Relationship building
  • Sales support
  • Troubleshooting and problem resolution
  • Account analysis
  • Customer service
  • Account management
  • Logistics support
  • Reliability
  • Self motivation
  • Sales reporting
  • Attention to detail
  • Problem-solving
  • Customer relationship management
  • Time management
  • Teamwork
  • Negotiation
  • Sales pipeline development
  • Training and development

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchCareer advancementFlexible work hours
Availability
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Timeline

Sr. Account Coordinator

Berlin Packaging
01.2011 - Current

Account Coordinator

Berlin Packaging
01.2009 - 01.2011

Admissions Representative

Everest Institute
01.2008 - 01.2009

Service Sales/Renewals & Sales Support

Cranel
01.1999 - 01.2008

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ANDREA ALTHOFFCustomer Service/Sales Support