Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea M. Alvarez-Garcia

Nashville,TN

Summary

Motivated and compassionate professional with experience in education, human services, and client support. Skilled in tutoring, classroom management, and mentoring youth, with additional training in case management for individuals facing addiction and co-occurring mental health challenges. Strong background in fast-paced, customer-focused environments, demonstrating adaptability, teamwork, and problem-solving. Recognized for cultural sensitivity, clear communication, and the ability to build trust and foster supportive, growth-oriented spaces.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Member

Trader Joe's
01.2024 - Current
  • Assisted in providing exceptional customer service by addressing inquiries and resolving issues promptly.
  • Worked well with teammates and accepted coaching from management team.
  • Supported training of new crew members, leading to more efficient onboarding process.

Student and Family Counselor Intern

Harvest Hands CDC
08.2024 - 05.2025


  • Provided education to staff, students, and families about the effects of trauma, trauma-informed care principles, and effective coping strategies.
  • Provided individual and group therapy while recognizing and responding to the effects of trauma, emphasizing safety, trust, choice, collaboration, and empowerment for clients and their families.
  • Collaborated with Harvest Hands CDC staff to support classroom management and address behavioral challenges, fostering a positive and structured learning environment.

Case Manager Intern

Mending Hearts, Inc.
01.2023 - 05.2023
  • Conducted intake assessments, gathered psychosocial histories, and documented client progress under supervision.
  • Supported clients in developing recovery plans, setting goals, and accessing community resources (housing, employment, medical, and mental health services).
  • Facilitated group discussions and workshops focused on relapse prevention, coping strategies, and life skills.
  • Collaborated with multidisciplinary staff (therapists, peer support, medical professionals) to ensure continuity of care.

Academic Tutor

Boys and Girls Club
06.2020 - 08.2021
  • Delivered targeted tutoring in math and reading to reduce summer learning loss, improving student performance and confidence.
  • Adapted lessons to diverse learning styles while fostering motivation, accountability, and a positive attitude toward academics.
  • Collaborated with program staff to design engaging activities that combined academic enrichment with mentorship and youth development.

Education

Master of Science - Social Work

University of Tennessee
Nashville, TN
05-2025

Bachelor of Science - Social Work

Tennessee State University
Nashville, TN
05-2023

High School Diploma -

Cane Ridge High School
Antioch, TN
05-2019

Skills

  • Interpersonal & Communication: Strong relationship-building, active listening, and clear communication with diverse groups
  • Education & Support: Tutoring, mentoring, classroom management, and behavior intervention strategies
  • Case Management: Intake, assessment, documentation, and connecting clients with resources (trauma-informed and recovery-focused)
  • Customer Service & Teamwork: High-volume customer service, adaptability, collaboration, and problem-solving in fast-paced environments
  • Professional Strengths: Time management, conflict resolution, cultural sensitivity, and ability to foster supportive learning and recovery environments

Certification

Trauma Treatment Graduate Certificate- University of Tennessee Knoxville, Nashville Tennessee

Timeline

Student and Family Counselor Intern

Harvest Hands CDC
08.2024 - 05.2025

Crew Member

Trader Joe's
01.2024 - Current

Case Manager Intern

Mending Hearts, Inc.
01.2023 - 05.2023

Academic Tutor

Boys and Girls Club
06.2020 - 08.2021

Master of Science - Social Work

University of Tennessee

Bachelor of Science - Social Work

Tennessee State University

High School Diploma -

Cane Ridge High School

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