Andrea Alvaro Montejo
Los Angeles,USA
Summary
Cal State Polytechnic University graduate with strong leadership skills and proficiency in English and Spanish. Experienced in effective communication with diverse audiences and collaborating with team members to achieve common goals. Proven ability to adapt to new environments and learn quickly, making a valuable asset in any professional setting. Passionate about leveraging skills and knowledge to drive success and make a positive impact in the workplace.
Overview
4
4
years of professional experience
Work History
Barista Trainer
The Starbucks Coffee Company, Los Angeles
01.2024 - Current
- Managed customer concerns and resolved issues to ensure satisfaction.
- Worked cohesively in a team to maintain smooth store operations during peak hours.
- Contributed to team goals, including sales targets and quality standards.
- Trained new team members in store policies, procedures, and customer service techniques.
- Resolved customer complaints efficiently to maintain brand loyalty and satisfaction.
Sales Associate
USC/ Follet Academic Resource Center, Los Angeles
01.2023 - 01.2024
- Operate a cash register, accepting cash, credit, or financial aid payments.
- Carry and straighten merchandise, stock shelves, price merchandise and assist in setting up displays and signs.
- Pick, process, and pack orders for shipping.
- Support a store environment where all associates and customers are welcome.
- Knowledge of POS system transactions, including credit, cash, exchanges, returns, and refunds, ensuring a seamless accurate cash flow.
Crew Member
Shake Shack, Los Angeles
01.2021 - 01.2023
- Asserting myself with the 3 P’s on customer service: professionalism, patience and “people-first” attitude.
- Greeting and assisting customers with exemplary service.
- Sustaining a clean/restocked station for my peers and myself to apply and constantly provide quality service.
- Memorized menu items to enhance better service for guests and memorized allergens to ensure the safety of guests.
- Serviced customers in a friendly and professional manner through in person and phone line transactions.
Education
Francisco Bravo Medical Magnet High School
08.2020
Bachelor’s Degree - Biology
California State Polytechnic University
05.2025
Skills
- Communication
- Bilingual (English and Spanish)
- Customer service
- Medical Terminology
- Mentoring
- Organizational Skills
- Analytical Skills
- Time Management Skills
- Problem-Solving Skills
- Health and safety compliance
Relevant Coursework
- Cell and Molecular Biology
- Medical Terminology
- Human Anatomy
- Medical Microbiology
- Immunology
- Forensic Anthropology
- Organic Chemistry I
- Organic Chemistry II
- Biochemistry I
Relevant Experience
Experience acquired from 50+ samples:
- Enzyme-linked Immunoabsorbent Assay (ELISA)
- Flow Cytometry
- Cytometric Bead Array
- Cytotoxicity Assay
- Western Blotting
- Gel Electrophoresis
- Pipetting
- Microscopy
- Maintained accurate and detailed laboratory records, ensuring data integrity and reproducibility
Timeline
Barista Trainer
The Starbucks Coffee Company, Los Angeles
01.2024 - Current
Sales Associate
USC/ Follet Academic Resource Center, Los Angeles
01.2023 - 01.2024
Crew Member
Shake Shack, Los Angeles
01.2021 - 01.2023
Bachelor’s Degree - Biology
California State Polytechnic University
Francisco Bravo Medical Magnet High School
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