Andrea Amaro
Austin,TX
Summary
Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals. Dedicated Compliance Manager proficient in reviewing digital and physical data for risk and compliance issues. Highly analytical, organized and detail-oriented with excellent critical thinking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Merchandise Compliance Manager
Sam’s Club
07.2022 - Current
- Played a key role in shaping company policy by participating in industry forums, conferences, and networking events focused on compliance matters.
- Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
- Developed compliance training initiatives and materials, educating staff on regulations.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Publicized health and safety program requirements and mentored employees on critical nature of compliance.
- Supported the implementation of new regulations within the organization by developing strategic plans and action items for each department.
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
- Monitored key food safety KPIs and prepared evaluations, assessments, and reports.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
Member Service Manager
Sam’s Club
05.2020 - 07.2022
- Led team of representatives servicing customers.
- Assessed call data and comprised information into reports, which summarized team performance.
- Listened in on live calls and provided feedback to service staff, helping to improve team member customer engagement skills.
- Assisted in recruiting, hiring and training of team members.
- Trained, mentored and evaluated employees on service quality, knowledge and performance.
- Implemented process improvements that reduced wait times for telephone inquiries by optimizing staff scheduling practices.
- Analyzed member data to identify trends and create targeted marketing campaigns, resulting in increased engagement and loyalty.
- Served as a key liaison between members and upper management, ensuring effective communication of concerns and suggestions.
- Investigated problems and discrepancies to resolve issues with renewals and member benefits delivery.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Organized staff meetings regularly aimed at discussing challenges encountered and brainstorming solutions together as a team.
Member Service Team Lead
Sam's Club
06.2019 - 05.2020
- Enforce safety, health, and security rules
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel to developing talent.
- Plan and prepare work schedules to plan for business and manage upon expectations.
- Assign employees to specific duties to remain task oriented.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change and drawers are balanced at close of business day.
Membership Champion
Sam's Club
01.2018 - 05.2019
- Formulate, direct and coordinate marketing activities and policies to promote products and boost morale for any event and day to day operations for associates
- Participate in promotional activities or business drives to build relationships, developing connections, selling and upgrading memberships per consumer's needs for legendary member experience.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Created visual boards, games, and spreadsheets to keep track of associates job performance in sales of memberships and credits
- Often split shifts between membership champion and service supervisor to ensure department was always taken care of in order to exceed member expectations and associate experience.
- To ensure associates breaks and lunches were taken care of in a efficient timely manner
- Train and evaluate associates on registers to ensure they are completing or exceed minimum job performance expected.
Technology Sales Associate
Sam's Club
10.2017 - 12.2017
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Ticket, arrange and display merchandise to promote sales
- Create fun and eye grabbing displays for special promotional events.
Member Service Associate
Sam's Club
08.2017 - 10.2017
- Answer telephones, direct calls, and take messages
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take delivery orders, and address complaints
- Operate office machines, such as copy/fax machines, company computer and company apps designed to research memberships to help the consumer
- Print reports, copy, sort, and file records of office activities, business transactions, and other activities.
- Cross-trained and provided backup support for organizational leadership.
Center Section Sales Associate
Sam's Club
02.2017 - 08.2017
- Take inventory or examine merchandise to identify items to be replenished or removed for recall or return to vendor
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Clean display cases, shelves, and aisles
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Member Greeter/Bakery Packager/Decorator
Sam's Club
03.2016 - 02.2017
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Often took advantage of hours available to assist in bakery department to make sure tables and cases were full with cakes, cupcakes and all desserts available and fresh for every day and holiday occasions.
Member Service Cashier
Sam's Club
07.2015 - 03.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Offer customers carry-out service at the completion of transactions
- Answer customers' questions, and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- At end of shift turn in counted cash drawer with accounting slip for sales of the day to ensure drawer is balanced.
Server
Buffalo Wild Wings
05.2014 - 07.2014
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Prepare checks that itemize and total meal costs and sales taxes
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Cashier/Department Tech
Cavender's Boot City
10.2013 - 03.2014
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Supervise others and provide on-the-job training
- Deliver or route materials to departments, after being properly tagged using work devices, such as conveyor, racks, or sorting bins.
Cashier/Gift Wrapper/Team Leader
S.W.A.K. Gift Wrapping
11.2012 - 12.2012
- Receive payment by cash, check, credit cards, or automatic debits
- Trained and held each team member accountable for achieving brand and performance goals
- Often opened and closed business for hours of operation single handedly.
Sub-Artist/Cashier
Quiznos
02.2012 - 07.2012
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
- Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment
- Carve and trim meats such as beef, ham, and pork for hot or cold service, or for sandwiches.
Education
Bachelor of Science - Business Management
Texas A&M International University
Laredo, TX05.2026
Skills
- Passion for learning
- Detail oriented
- Logical thinking
- Good organizational skills
- Adaptable to any software or coding updates for technology devices
- Challenge seeker
- Audit Support
- Internal Audits
- Training Coordination
- Team building
- Friendly, Positive Attitude
- Active Listening
Accomplishments
- I am very passionate about the community and as a company how do we drive that. For Children's Miracle Network in the year 2020 I spearheaded the club fundraiser and raised over $12,000. As I managed the front I was in charge of champing cmn as a club we finished over $13,000 in 2021. I saw what we were capable of and in the new year I set the same plans and challenged daily goals and in 2022 raised over $17,000. In 2023 same game plan set higher goals and we raised over $22,000.
- With a strong mentality, strong passionate team and strategic planning from 2021-2022 we finished #4 in the company (out of 598 clubs) and #1 in the market (out of 13 clubs). That’s a total of 75,121 credits increased over 34% from the year before.
- 2021-2022 finished second in the market with a avg of 21 total plus. Membership income finished at a 11.37 % increase surpassing company goal at 32million. Renewal income at a 14% increase surpassing company goal at 28 million
- In Aug 2022 I was closing manager on duty around 9pm power went out. I reacted and began to get all associates engaged on safety and to save product. Got a team on meat and hms counters got product into meat locker. Got slip sheets and wrap to cover freezer cooler boxes and wrapped boxes to keep temperatures inside. Same process for deli bunkers. Kept communication with MAPM Curtis and email communication to market team and update with EOC. Received support for open tops and refer trucks to be sent. All product in meat and freezer cooler were all safe temperates and able to be moved into refer truckers no product loss.
- In my current company I was awarded The Helen Walton Award in 2020 it is awarded to individuals for community and leadership recognition.
Certification
- HIPAA
- Texas Food License
- A/B/C Fuel Certification
- Forklift Certified
- Scissor Lift Certified
- Power Stock Picker Certified
- TABC certificate
References
- Diana Saldaña-Arredondo, United States District Judge, United States District Court, (956) 334-5167, dsaldana97@gmail.com, Mentor
- Angela Sammons, Club Manager, Sam's Club, (313) 977-1194, a0s06h9.s08156.us@samsclub.com, Former Club Manager
- Bennye Crawford Club Manager, Sam's Club (469) 512-9697, blc000y.s06535.us@samsclub.com, Former Club Manager
- Derell Bibbs, Club Manager, Sam's Cub, (210) 279-0501, dmbibbs.s04958.us@samsclub.com, Former Club Manager
Community
Director of ACTS retreat (2012) Catechist Teacher (2011-2013)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Hobbies
In my spare time I enjoy keeping busy and creating/making projects with with sewing and keeping active with my dog doing variation of activities outside at parks and trails from biking, playing soccer, hiking and rollerblading. I enjoy learning new recipes or creating alternative meals by cooking and baking for healthier and delicious meals.
Timeline
Merchandise Compliance Manager
Sam’s Club
07.2022 - Current
Member Service Manager
Sam’s Club
05.2020 - 07.2022
Member Service Team Lead
Sam's Club
06.2019 - 05.2020
Membership Champion
Sam's Club
01.2018 - 05.2019
Technology Sales Associate
Sam's Club
10.2017 - 12.2017
Member Service Associate
Sam's Club
08.2017 - 10.2017
Center Section Sales Associate
Sam's Club
02.2017 - 08.2017
Member Greeter/Bakery Packager/Decorator
Sam's Club
03.2016 - 02.2017
Member Service Cashier
Sam's Club
07.2015 - 03.2016
Server
Buffalo Wild Wings
05.2014 - 07.2014
Cashier/Department Tech
Cavender's Boot City
10.2013 - 03.2014
Cashier/Gift Wrapper/Team Leader
S.W.A.K. Gift Wrapping
11.2012 - 12.2012
Sub-Artist/Cashier
Quiznos
02.2012 - 07.2012
Bachelor of Science - Business Management
Texas A&M International University