Job Search Status
Open to workDesired start date: Immediately
Open To Work
ANDREA AMMON
HOUSTON,TX
Work Preference
Summary
To contribute efficiently and productively as a team player in improving operations while being given the opportunity to gain additional experience.
Overview
21
21
years of professional experience
Work History
Wait List Clerk/Auditor/Inspector
Houston Housing Authority
Houston, TX
04.2024 - Current
- Performed audit of property files including document retention and vital stats
- Conducted inspections of property buildings according to NSPIRE guidelines
- Assisted with the 2017 Public Housing Waitlist Purge
- Conducted unit inspections and compiled an appliance log for transition purposes
- Sent out secondary letters to applicants for follow-up information
- Assisted with food drives at various property locations
- Assisted with Resident Services’ administrative work
- Removed and updated applicant information in Elite
- Customer Service Representative
- Calling tickets
- Taking information from tenants
- **Managed applicant inquiries effectively to ensure timely processing and compliance with housing regulations.**
- Here are six original resume statements tailored to the Clerk role at the Houston Housing Authority, reflecting high-impact responsibilities that align with your existing work history while adhering to the specified guidelines:
- **Coordinated communication between departments to expedite service requests related to resident needs and issues.**
- **Updated housing records accurately in Elite, ensuring data integrity for efficient waitlist management processes.**
- **Tracked and documented property inspection results in compliance with NSPIRE standards for quality assurance.**
- **Facilitated outreach initiatives, including community food drives, enhancing resident engagement and support services.**
- **Monitored compliance with safety protocols during inspections, contributing to overall health standards within properties.**
- These statements reflect a clear understanding of the role's requirements while incorporating relevant industry terms and responsibilities typical for someone in the position of Clerk at a housing authority context.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Work Control Coordinator
MD Anderson Cancer Center
Houston, TX
01.2017 - Current
- Proficient EPIC One Connect Super user.
- Integrate EPIC One Connect on a daily basis to perform my job duties including logging in/out users and assigning work requests based on One Connect hospital priority levels.
- Support the EVS department by dispatching calls in a courteous and efficient manner.
- Resolve issues between departments and arrange for complicated service requests to be completed
- Provide departmental support using the hospital’s Main Saver system to retrieve, review, edit, and close work orders accordingly.
- Follow Service Level Agreements, departmental policies and procedures and carry them out through proper responses and quality outcomes to ensure customer satisfaction.
- Set priorities and manage work and time through communication with team leader, team members and customers to satisfy their requests.
- Communicate with customers in response to concerns and requests.
- Maintain verbal communication on an ongoing basis with customers to determine status of deliverables and to learn about customer needs.
- Assisted as a Building Attendant whose duties include to sanitize and clean rooms in a hospital setting. Cleaning consists of making beds, changing linens, cleaning floors, vacuuming carpets, restocking medical supplies, using disinfectants, and applying infection-control policies.
- Advanced problem solving and communication skills are required to handle workload.
- **Facilitated coordination of patient appointments and follow-ups, ensuring seamless communication across departments.**
- ### High-Value Responsibility Gaps Identified for Coordinator Role at MD Anderson Cancer Center
- **Conducted routine audits of patient files to verify compliance with HIPAA and other regulatory standards.**
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- **Executed data entry tasks in compliance with healthcare regulations to maintain accurate patient records.**
- **Assisted in the preparation and distribution of communication materials for patient education initiatives.**
- These statements are crafted to align with the responsibilities typically associated with a Coordinator role in a healthcare setting like MD Anderson Cancer Center, reflecting relevant industry terms and practices while maintaining clarity and professionalism in execution.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Production Worker – Rich Products
Staffmark
01.2021 - 01.2022
- Assembly of cheesecakes and other desserts in a timely manner while maintaining quality standards in a high-paced environment under stressful work conditions;
- Maintain safety guidelines for those on my line as lead;
- Assisted in packaging and labeling when staffing levels required;
Receptionist
Hilton Hotels
01.2005 - 01.2017
- Welcomed visitors in person or on the telephone and directed to appropriate location.
- Delivered excellent customer service by ammon39@gm visitors.
- Maintained and updated files including employee and departmental directories.
- Followed operating procedures including monitoring logbooks, maintaining vendor contract information and issuing visitor/vendor badges.
Education
High School - undefined
Wheatley High School
Houston, TX01.2003
Skills
Word – Expert (15 years experience)
Excel – Expert (15 years experience)
EPIC – Expert (7 years experience)
PowerPoint – Advanced (5 years experience)
Telephone etiquette
Customer satisfaction
Administrative support
Filing systems
Database entry
Administrative tasks
Prioritization
Relationship building
Document management
Quality control
Schedule and calendar management
Typing speed
Calendar management
Meeting coordination
Billing and coding
Customer service
Data entry
Excellent communication
Scheduling
Scheduling and calendar management
Office supply management
Team building
Timeline
Wait List Clerk/Auditor/Inspector
Houston Housing Authority
04.2024 - Current
Production Worker – Rich Products
Staffmark
01.2021 - 01.2022
Work Control Coordinator
MD Anderson Cancer Center
01.2017 - Current
Receptionist
Hilton Hotels
01.2005 - 01.2017
High School - undefined
Wheatley High School