Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Andrea Amyx

Cincinnati

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Team Lead Manager

Ohio Valley Goodwill
Loveland
05.2025 - Current
  • Led team meetings to discuss project updates and address concerns.
  • Coordinated daily operations to ensure workflow efficiency and team support.
  • Trained new staff on operational procedures and safety protocols.
  • Monitored inventory levels and managed supply orders for smooth operations.
  • Assisted in resolving customer inquiries to enhance service quality.
  • Implemented training sessions to improve team skills and knowledge retention.
  • Maintained a positive work environment through effective communication and support.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team progress and enforced deadlines.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Implemented visual merchandising strategies to enhance store presentation and appeal.
  • Created detailed reports summarizing daily transactions, sales figures, expenses incurred, for management review.
  • Verified security system was activated before leaving the premises.

Medical Billing Assistant

Ensemble Healthcare Partners
Blue Ash
07.2021 - 02.2025
  • Processed medical claims using billing software and electronic health records.
  • Communicated with insurance companies to resolve billing discrepancies.
  • Generated monthly reports on outstanding claims for management review.
  • Updated patient information in the system to ensure compliance with regulations.
  • Performed follow-up on unpaid or rejected claims with insurance providers.
  • Verified insurance coverage and eligibility for medical services rendered.
  • Entered data into electronic billing system.
  • Maintained accurate records of claims processing in compliance with HIPAA regulations.
  • Reconciled account balances when necessary due to incorrect payments or rejections from payers.
  • Investigated denials from insurance carriers and resubmitted claims as needed.
  • Worked closely with other departments such as clinical staff, administrative staff, and finance department personnel to resolve any issues related to billing.
  • Identified potential coding issues that could lead to denials or underpayments and addressed these issues promptly.
  • Reviewed Explanation of Benefits statements from insurers for accuracy against charges submitted to ensure proper reimbursement was received.
  • Utilized various software programs such as Microsoft Office Suite, Electronic Medical Records, and Practice Management Systems.
  • Processed and submitted claims to insurance companies electronically or by paper.
  • Reviewed claims for coding accuracy.
  • Handled billing, waivers and claims for private and commercial clients.
  • Organized information for past-due accounts and transferred to collection agency.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Maintained historical records by microfilming and filing documents.

Medical Assistant

The Kidney and Hypertension Center
Cincinnati
08.2018 - 07.2021
  • Collected and processed lab samples for diagnostic testing.
  • Supported healthcare team with patient follow-ups and referrals.
  • Maintained accurate patient records in electronic health systems.
  • Communicated effectively with patients, addressing inquiries and concerns.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions

Education

Medical Assistant

The Institution of Medical And Dental Technology
05.2004 - 02.2005

Skills

  • Customer service
  • Medical billing
  • Claims processing
  • Patient record management
  • Regulatory compliance
  • Effective communication
  • Time management
  • Strategic planning
  • Workflow management
  • Client communication
  • Employee training
  • Production monitoring
  • Complaint resolution
  • Coaching and mentoring
  • Schedule management
  • Deadline management
  • Performance improvement
  • Budget management
  • Task delegation
  • Invoice verification
  • Performance monitoring
  • Attention to detail
  • Workplace safety
  • Team assessment
  • Analytical thinking
  • Problem-solving
  • Client service
  • Staff education and training
  • Team building
  • Leadership
  • Work planning
  • Safety
  • Cash handling
  • Giving constructive feedback
  • Call center operations
  • Mentoring

Certification

  • CRCR Certificate
  • Medical Assistant
  • CPR

Timeline

Team Lead Manager

Ohio Valley Goodwill
05.2025 - Current

Medical Billing Assistant

Ensemble Healthcare Partners
07.2021 - 02.2025

Medical Assistant

The Kidney and Hypertension Center
08.2018 - 07.2021

Medical Assistant

The Institution of Medical And Dental Technology
05.2004 - 02.2005

Similar Profiles

CREATE PROFILE
Andrea Amyx