Andrea Anaya
Sahuarita,AZ
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Client Success Manager/Caregiver Ambassador
TheKey
11.2022 - 05.2023
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Planned, articulated and executed client development strategies.
- Attended networking events to meet new prospects and expand business opportunities through partnerships.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Managed over 20 clients, keeping accounts, information and documents in conformance with compliance standards
Elderly Caregiver
InTouch At Home
07.2016 - 02.2019
- Assisted with over 9 patients, dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented residents' mental status, sleep and eating patterns in medical record books.
Elderly Caregiver
Prileo Home Care
09.2015 - 07.2016
- Transported individuals to events and activities, medical appointments and shopping trips.
- Offered companionship and kindness to over 5 elderly patients daily.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe and well-organized patient environment.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with daily living activities, running errands and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
Caregiver, Special Needs
Danville
07.2015 - 09.2015
- Maintained excellent attendance record, consistently arriving to work on time.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Engaged 4patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Conferred with supervisor to discuss patient condition and medical care.
- Kept clients engaged in social networks and communities for personal health and growth
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH10.2023
Skills
- Social Perceptiveness
- HIPAA Compliance
- Incapacitation Care
- Verbal and Written Communication
- Attentive to People
- Dependable and Responsible
- Service Documentation
- Time Management
- Respectful and Compassionate
- Multitasking and Organization
- Independent Thinking
- Client satisfaction management
- Client renewals and prospecting
- Client relations strength
- Managing client relations
- Strong client relations skills
- Staff Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Don't underestimate the power of vision and direction. These are irresistible forces able to motivate you over what might appear to be unconquerable obstacles."
Jordan Peterson
Timeline
Client Success Manager/Caregiver Ambassador
TheKey
11.2022 - 05.2023
Elderly Caregiver
InTouch At Home
07.2016 - 02.2019
Elderly Caregiver
Prileo Home Care
09.2015 - 07.2016
Caregiver, Special Needs
Danville
07.2015 - 09.2015
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
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