Proficient and caring nursing team member offering over 16 years of patient-facing experience. Addresses patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Experienced in both private medical office and community health care settings.
Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic and hospital environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse, Front Office Coordinator
Northside Hospital Atlanta
06.2022 - Current
Gather and update all necessary demographics and insurance information for inclusion in medical record.
Assisted with admissions, appointments, transfers, and discharges.
Documented accurate and complete patient information to address patient problems and expected outcomes.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Monitored front areas so that questions could be promptly addressed.
Inform patients of preparation necessary for special procedures and obtain proper patient authorization for special procedures.
Verify insurance information for existing and new patients
Receive payments from patients during checkout or check-in if applicable and balance all payments received at end of business day.
Direct or handle phone calls appropriately and efficiently.
Adhere to all internal compliance policies as well as federal, state, and local regulations as they apply to employee's particular duties.
Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/visitor/patient injury or accident to Manager.
Licensed Practical Nurse, Chemical Dependency
Ascensa Health, St. Jude's Recovery Center
11.2021 - 04.2022
Works with Nurse Supervisor to provide direct nursing care according to physician orders, nursing care plan, or established protocols.
Document accurate and complete patient information to address patient problems and expected outcomes.
Obtain patient vital signs and input/output measurements from inpatients, treatments performed, and medications administers; maintained all such records
Administer controlled narcotics, inserted IVs, and performed catheterizations. Monitored clients self-administering medications and reactions to medication.
Monitor, track, and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
Establishes and maintains efficient methods of ensuring medical necessity and appropriateness of
Evaluate patients to identify and address behavioral concerns, and medically relevant symptoms.
Communicate with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning
Conduct self in professional manner and in compliance with unit and facility policies.
Provide education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources
Implements patient and evaluates patient response to care.
Direct and supervise medical care given by other staff members in selected situations.
Conduct self in professional manner and in compliance with unit and facility policies.
Assess patient and make observations and reports pertinent information to appropriate
Serves as preceptor, as delegated,Staff..w staff.
Participate in development of unit objectives and identification of staffs educational needs.
Provide input in formulation and evaluation of standards of care.
Establishes and maintains efficient methods of ensuring medical necessity and appropriate hospital admissions.
Maintains open communication with nurse manager regarding patient needs, status change and any medical and/or psychiatric concerns or emergencies.
Responsible for administration of nursing care and distribution of methadone to all patients in program.
Provides input into benefit time approval, performance appraisals, and selection process for nurses in the unit.
Provides family therapy for methadone patients and their family members.
Orientates new nursing employees in the methadone program.
Assists Administrator of Methadone in coordinating medical and psychological services offered at the clinic.
Conducts nursing assessment and administers medication as ordered. Provides thorough and timely documentation.
Assisted with admissions, appointments, transfers, and discharges.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Comforted and counseled patients and families throughout care process.
Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
Assessed physical, psychological, physiologic, and cognitive status of patients.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies, and methods to improve health and meet recovery goals.
Precept student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
Gathered patient health data through interviews and observation, documenting data in electronic records.
Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications, and prevention methods.
Documented accurate and complete patient information to address patient problems and expected outcomes.
Obtained patient vital signs and input/output measurements from inpatients.
Licensed Practical Nurse
Corizon Correctional Health
05.2014 - 02.2015
· Stabilized prisoners suffering from falls, stab wounds or other injuries prior to hospital transfer.
Complied with all security regulations within prison system and administered care in safest possible environment.
Treated variety of illnesses affecting offenders in close quarters.
Performed mental health evaluations when warranted and recommended patients to therapists.
Created and implemented care plans for prisoners suffering from chronic conditions.
Advocated for and strived to protect health, safety, and rights of patient.
Administered different therapies and medications in line with physician orders and treatment plan.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Licensed Practical Nurse
Chattahoochee Pediatrics
02.2014 - 05.2014
Administered vaccinations using age appropriate guidelines
Evaluated children's for signs and symptoms of mental and physical abuse
Assisted with admissions, appointments, transfers, and discharges.
Documented accurate and complete patient information to address patient problems and expected outcomes.
Obtained patient vital signs and input/output measurements from inpatients.
Administered medications and treatments to pediatric patients to manage symptoms and promote healing.
Helped young patients feel comfortable with procedures and immunizations.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
Education
Diploma - Licensed Practical Nurse
Bauder College
Atlanta, GA
06.2011
Diploma - Medical Assistant
North Metro Technical College
Acworth, GA
06.2009
Skills
Pediatric and geriatric basic care, labor and delivery observation, post-partum, newborn nursery
Monitored heart rhythm pattern of patients in special care unit of hospital to detect abnormal pattern variances, using telemetry equipment: Reviewed patient information to determine normal heart rhythm pattern, current pattern, and prior variances
BAL screening/drug screen collection, Psych & mental health proficiency, and boundaries/addiction
Great listening/communication skills, and front and back-office administration
Great organizational skills, and compassionate and care about patients' needs
Certification
Licensed Practical Nurse
Certified Medical Assistant
Timeline
Licensed Practical Nurse, Front Office Coordinator