Andrea Anderson
Charleston,IL
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hucks
Charleston, IL
09.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
Manager
McDonald's
Arcola, IL
11.2021 - 09.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Processed and reconciled large volumes of customer deposits in a timely manner.
- Verified accuracy of deposit information by comparing data entered with source documents.
- Ensured compliance with statutory regulations pertaining to food safety standards.
- Ensured compliance with all government regulations regarding food safety standards, animal health protocols.
- Conducted training sessions to increase organizational effectiveness.
- Assisted in developing training materials for new hires and conducted on-the-job training sessions.
Assistant Manager
Dominos Pizza
Mattoon, IL
07.2020 - 11.2021
- Coordinated interviews with hiring managers and provided feedback to applicants.
- Assisted in hiring, training, and scheduling of bar staff.
- Oversaw staff recruitment, hiring, and training processes.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Provided customers with product information and resolved their issues in a timely manner.
Manager
Arby's
Charleston, IL
02.2018 - 06.2020
- Conducted regular staff training sessions for product knowledge and customer service skills.
- Tracked inventory levels and ordered supplies accordingly.
- Stocked inventory items and prepared inventory reports.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Served meals to customers in a friendly and courteous manner.
Server
Steak N Shake
Mattoon, IL
09.2016 - 02.2018
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Bussed tables as needed during peak hours.
- Assisted other servers with table bussing and resetting tables as needed.
Cook
Cracker Barrel
Mattoon, IL
03.2016 - 11.2016
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Ensured that all food was cooked at the correct temperature and stored correctly.
Cashier/Cook
Casey's General Store
Mattoon, IL
06.2015 - 06.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
JFK
La Salle, IL05-2008
Skills
- Operations Management
- Sales monitoring
- Product and service knowledge
- Recruiting and interviewing
- Staff Management
- Quality Control
- Food handling
- Safe Food Handling
- Stocking shelves
- Table coordination
- Cash handling experience
- Retail sales customer service
Certification
- Food Handler Certification
Timeline
Assistant Manager
Hucks
09.2023 - Current
Manager
McDonald's
11.2021 - 09.2023
Assistant Manager
Dominos Pizza
07.2020 - 11.2021
Manager
Arby's
02.2018 - 06.2020
Server
Steak N Shake
09.2016 - 02.2018
Cook
Cracker Barrel
03.2016 - 11.2016
Cashier/Cook
Casey's General Store
06.2015 - 06.2016
High School Diploma -
JFK
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