Andrea Andrews-Ceresko
Denver,Co
Summary
- RESTAURANT MANAGEMENT
- EVENT CORDINATOR
- URBAN SETTINGS
- COMMUNITY OUTREACH
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager of Outlets
The Jacquard and Roof Top
Denver, CO
07.2023 - Current
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Administered employee discipline through verbal and written warnings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on duties, policies and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recruited, interviewed and hired qualified staff for open positions.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Designed sales and service strategies to improve revenue and retention.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Supervisor Patient Access Line
UCHealth University of Colorado Hospital
Denver, CO
10.2022 - 07.2023
- Obtained proper authorization and identification to release confidential medical records.
- Documented and managed patient information in computer system.
- Screened patients for eligibility for state, local and federal assistance programs.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reported liabilities and risk management concerns to supervisor for review.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Verified insurance information, collected payments, and scheduled appointments.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Manager (Assistant General Manager)
NOBU RESTAURANT
New York City
01.2000 - 01.2018
- Pivotal manager of 3 restaurants owned by Robert DeNiro, renowned restauranteur Drew Nieporent, Chef Matsuhisa and other partners skillfully training and supervising staff members at the Flagship NOBU location now with 37 restaurants and hotels worldwide estimated at 70 million per year.
- Initiated new projects that resulted in increased productivity across all departments.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Conducted quality, timely performance feedback and performance appraisals.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Sourced speakers and special guests for wide range of corporate, industry and charitable events.
- Helped clients produce brochures, publications and event-specific materials for optimum effect.
- Marketed and publicized special events in social calendars.
- Built robust vendor network to secure cost-effective, high-quality products.
- Worked closely with caterers, florists, musicians, and lighting technicians, ensuring their services were delivered on time according to specifications.
- Developed and executed detailed event plans, including timelines, budgets, staffing requirements, and logistics.
Education
Meditation Instructor
Himalayan Institute
New York, NY03-2016
Sculpture, Watercolor -
Art Students League of NYC
05-2002
Skills
- Event Management
- Community outreach
- Policies & Processes
- Traditional/interactive Marketing
- Restaurant Start-up
- Client/Vendor and Employee Relations
- Relationship Building
- Business Analysis
- Scheduling
- Hiring/Training
- Regulation Compliance
- Meditation teacher
- Financial Administration
- Contract Negotiations
- Branding
- Advertising and Marketing
- Customer Relationship Management
- Account Management
- Project Management
Community Outreach and Events for Tribeca Film Festival after 9-11 and beyond.
Apt 105
References
References Furnished Upon Request
Certification
- Certified Meditation Teacher
- Certified Sommelier of Court of Master Sommeliers
- TIPS Trained
- CPR Certified
Timeline
General Manager of Outlets
The Jacquard and Roof Top
07.2023 - Current
Supervisor Patient Access Line
UCHealth University of Colorado Hospital
10.2022 - 07.2023
Manager (Assistant General Manager)
NOBU RESTAURANT
01.2000 - 01.2018
Meditation Instructor
Himalayan Institute
Sculpture, Watercolor -
Art Students League of NYC
- Certified Meditation Teacher
- Certified Sommelier of Court of Master Sommeliers
- TIPS Trained
- CPR Certified
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