Andrea Antunez

Delivered exceptional customer service to patients, families, and visitors, ensuring a positive hospital experience.

Created visitor passes for family members, ensuring proper access to hospital areas.

Provided accurate and clear wayfinding assistance to families navigating the hospital.

Maintained cleanliness in waiting areas and workspaces to ensure a welcoming environment.

Restocked all kiosks and ensured availability of necessary resources for visitors.

Properly sanitized wheelchairs to maintain hygiene and safety for all users.

Collaborated with team members, sharing ideas and working together to improve service quality.

Dressed in a casual professional manner, maintaining a polished and approachable appearance.

Fostered communication with teammates to continuously enhance customer service efforts.

Knowledge in Epic and PassagePoint Global.

Growing in deescalating curtain situations that occur around me.

Received multiple recognitions from Supervisor, Teammates, and Families.

Give great customer service

Take customer orders, make food to order

Monitor dining room and report issues

Clean dining area, windows and front counter

Put up deliveries, stocking shelves, and resupply the dining area, kitchen, and counter areas

Maintained cleanliness

Followed the chain o command and dressed appropriately for work.