Hi, I’m
Andrea Apodaca
Customer Service Specialist
Menifee,CA
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Summary
- Reliable Customer Service Administrator with track record of initiative and accuracy.
- Highly organized and consistently anticipates needs of clients.
- Skilled multitasker proficient in Microsoft and correspondence management.
- Detail-oriented administrative professional with superb people-skills and public relations experience.
- Business-savvy with excellent decision-making skills.
Overview
15
years of professional experience
2
years of post-secondary education
Work History
Kalifornia Kool Services LLCSan Marcos, CA
Personal Assistant to the Owner
03.2020 - 10.2022
Job overview
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Used discretion when handling confidential information.
- Served as point of contact between clients and managerial staff.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Maintained appropriate filing of personal and professional documentation.
- Sourced and ordered office equipment and supplies.
IHSS Riverside CountyRemotely, CA
Care Provider
01.2020 - 03.2021
Job overview
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted patients with self-administered medications..
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Reported unusual or urgent circumstances in patients' condition if needed.
- Provided transportation and appointments management.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
Best BuyMenifee, CA
Customer Service Advisor
10.2019 - 01.2021
Job overview
- Helped customers per day in high-volume retail setting and exceeded corporate quality target on consistent basis.
- Reached out to customers to offer assistance with account and service issues, as well as propose new member service choices.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed complex issues by scheduling repair appointments.
- Explained charges, fees, terms of sales and service agreements to customers daily.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Divine CareGoodyear, AZ
Disabled Adult & Children Care Provider
04.2016 - 01.2019
Job overview
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Used company software and databases to maintain records of services performed and patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Conferred with supervisor to discuss patient condition and medical care.
ProdesignRemotely, NC
Personal Assistant to the Owner
01.2008 - 03.2013
Job overview
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentations.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Used discretion when handling confidential information.
- Maintained and organized all shared drives, documents and spreadsheets in Microsoft.
- Utilized personal and professional networks to identify, acquire and manage new clients.
RTi ResearchRaleigh, NC
Data Processing Customer Service Representative
03.2007 - 09.2009
Job overview
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cross-trained and backed up other customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Everest CollegePhoenix,AZ
Associate of Science from Accounting And Business Management
08.2013 - 07.2015
Skills
Errands
Executive presentations
Filing and data archiving
Chauffeuring
Advanced interpersonal skills
Invoice Processing
Microsoft Office proficiency
Personal training and coaching
Administrative support
QuickBooks expert
Extensive vocabulary
Advanced MS Office Suite
Public relations background
Meticulous attention to detail
Professional and mature
Time management
Commitment to quality and service
Affiliations
- International Association of Administrative Professionals
- Freemason
- Virtual Association for Administrative Professionals (VAAP), member 2009 - Present
- Association of Health Care Administrative Assistants (AHCAA)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Assistant to the Owner
Kalifornia Kool Services LLC
03.2020 - 10.2022
Care Provider
IHSS Riverside County
01.2020 - 03.2021
Customer Service Advisor
Best Buy
10.2019 - 01.2021
Disabled Adult & Children Care Provider
Divine Care
04.2016 - 01.2019
Everest College
Associate of Science from Accounting And Business Management
08.2013 - 07.2015
Personal Assistant to the Owner
Prodesign
01.2008 - 03.2013
Data Processing Customer Service Representative
RTi Research
03.2007 - 09.2009