Hi, I’m
Andrea Apodaca
Customer Service Specialist
Menifee,CA
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Summary
- Reliable Customer Service Administrator with track record of initiative and accuracy.
- Highly organized and consistently anticipates needs of clients.
- Skilled multitasker proficient in Microsoft and correspondence management.
- Detail-oriented administrative professional with superb people-skills and public relations experience.
- Business-savvy with excellent decision-making skills.
Overview
15
years of professional experience
2
years of post-secondary education
Work History
Kalifornia Kool Services LLCSan Marcos, CA
Personal Assistant to the Owner
03.2020 - 10.2022
Job overview
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Used discretion when handling confidential information.
- Served as point of contact between clients and managerial staff.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Maintained appropriate filing of personal and professional documentation.
- Sourced and ordered office equipment and supplies.
IHSS Riverside CountyRemotely, CA
Care Provider
01.2020 - 03.2021
Job overview
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted patients with self-administered medications..
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Reported unusual or urgent circumstances in patients' condition if needed.
- Provided transportation and appointments management.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Monitored clients' overall health and well-being and noted significant changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
Best BuyMenifee, CA
Customer Service Advisor
10.2019 - 01.2021
Job overview
- Helped customers per day in high-volume retail setting and exceeded corporate quality target on consistent basis.
- Reached out to customers to offer assistance with account and service issues, as well as propose new member service choices.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed complex issues by scheduling repair appointments.
- Explained charges, fees, terms of sales and service agreements to customers daily.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Divine CareGoodyear, AZ
Disabled Adult & Children Care Provider
04.2016 - 01.2019
Job overview
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Used company software and databases to maintain records of services performed and patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Conferred with supervisor to discuss patient condition and medical care.
ProdesignRemotely, NC
Personal Assistant to the Owner
01.2008 - 03.2013
Job overview
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentations.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Used discretion when handling confidential information.
- Maintained and organized all shared drives, documents and spreadsheets in Microsoft.
- Utilized personal and professional networks to identify, acquire and manage new clients.
RTi ResearchRaleigh, NC
Data Processing Customer Service Representative
03.2007 - 09.2009
Job overview
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cross-trained and backed up other customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Everest College, Phoenix,AZ
Associate of Science from Accounting And Business Management
08.2013 - 07.2015
Skills
Errands
undefinedAffiliations
- International Association of Administrative Professionals
- Freemason
- Virtual Association for Administrative Professionals (VAAP), member 2009 - Present
- Association of Health Care Administrative Assistants (AHCAA)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Assistant to the Owner
Kalifornia Kool Services LLC
03.2020 - 10.2022
Care Provider
IHSS Riverside County
01.2020 - 03.2021
Customer Service Advisor
Best Buy
10.2019 - 01.2021
Disabled Adult & Children Care Provider
Divine Care
04.2016 - 01.2019
Everest College
Associate of Science from Accounting And Business Management
08.2013 - 07.2015
Personal Assistant to the Owner
Prodesign
01.2008 - 03.2013
Data Processing Customer Service Representative
RTi Research
03.2007 - 09.2009
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