Andrea Armstrong
Winter Haven,FL
Summary
A dedicated hospitality professional with over 10 years of experience in prestigious luxury hotels, specializing in Food & Beverage services. I bring a wealth of expertise in fine dining, in-room dining coordination, and delivering high-end guest experiences. With a passion for exceeding expectations, I am adept at tailoring services to meet the refined tastes of discerning clientele. Fluent in English and Spanish, I offer a polished, multilingual approach, ensuring seamless communication and exceptional service at every touch point. A commitment to excellence and a deep knowledge of food, wine, and service etiquette enables me to contribute meaningfully to any luxury hospitality environment.
Overview
12
12
years of post-secondary education
Work History
IRD Coordinator / Order Taker
Conrad Orlando
2024.06 - Current
- Provide exceptional guest service in a 5-star luxury resort, adhering to Forbes Travel Guide standards.
- Manage in-room dining operations, ensuring accurate and timely delivery of orders.
- Collaborate with kitchen and service teams to meet guests’ dietary needs and preferences.
- Maintain detailed knowledge of menus, offering personalized recommendations to enhance guest experience.
- Utilize POS systems to process orders and ensure billing accuracy.
Server
Topolinos (Disney Riviera Resort)
2019 - 2020
- Fine dining Luxury hotel, high end guest experience Extensive knowledge in wine and spirits Knowledge cuts of stakes and temperatures Salesmanship and up sell Sommelier level 1 certified Customized guest experience Provide customers with information on revolving menu items and daily specials Answer questions regarding menu items and ingredients and provide information regarding diet items and specials
Server/ Bartender
Four Seasons Walt Disney Resort
2014 - 2020
- Fine dining Luxury hotel, high end guest experience Extensive knowledge in wine and spirits Knowledge cuts of stakes and temperatures Salesmanship and up sell Customized guest experience Provide customers with information on revolving menu items and daily specials Answer questions regarding menu items and ingredients and provide information regarding diet items and specials
Education
UCF
Orlando Fl 2012.05 - 2024.05
Associate of Arts - AA
Valencia College
Orlando, FL05.2012
High School Diploma -
Celebration High School
Celebration Fl2010
Skills
- Highly effective in luxury verbiage, written, and interpersonal communication.
- Fluent in English and Spanish.
- Exceptional organizational and project management skills.
- Data management and computer proficiency (Word, Excel, PowerPoint, Outlook, Internet Explorer, POS Systems).
- Goal-oriented, results-driven, and skilled in leading and training teams.
Timeline
IRD Coordinator / Order Taker
Conrad Orlando
2024.06 - Current
UCF
2012.05 - 2024.05
Server
Topolinos (Disney Riviera Resort)
2019 - 2020
Server/ Bartender
Four Seasons Walt Disney Resort
2014 - 2020
Associate of Arts - AA
Valencia College
High School Diploma -
Celebration High School
Similar Profiles
Robert StomberRobert Stomber
Security Officer at Conrad OrlandoSecurity Officer at Conrad Orlando
David WickhamDavid Wickham
Film & Television at Conrad Studios, Shellback FilmsFilm & Television at Conrad Studios, Shellback Films
Kyle Stephen SuarezKyle Stephen Suarez
Income Auditor at Conrad ManilaIncome Auditor at Conrad Manila