Andrea Armstrong
Edina,MN
Summary
Dedicated healthcare professional focused on patient satisfaction with a proven track record of consistently meeting targets through timely, error-free work. Expertise in adhering to best practices ensures high-quality care and compliance in all aspects of phlebotomy. Effective communication skills facilitate collaboration with patients and interdisciplinary teams, addressing diverse healthcare needs with precision and compassion. Committed to enhancing patient experiences while maintaining the highest standards of service delivery.
Overview
17
17
years of professional experience
Work History
Medical Laboratory Assistant
Richfield Medical Group
03.2025 - Current
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Identified and traced quality control issues impacting laboratory results.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
Clinical Care Supervisor
Tru Health & Wellness
11.2024 - 02.2025
- Reviewed patient charts prior to appointments to ensure accuracy of information.
- Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Maintained inventory of medical supplies and equipment.
- Rendered high level of support to stressed patients prior to procedures, offering comfort and listening ear.
- Cleaned and maintained medical equipment following procedures and standards.
- Measured vital signs and took medical histories to prepare patients for examination.
Phlebotomist/CMA
Prairie Care
12.2022 - 10.2024
- Ordered necessary supplies in timely manner to maintain adequate stock levels
- Assisted in organizing and managing inventory of phlebotomy supplies
- Collaborated with colleagues in quality assurance initiatives aimed at improving overall performance standards
- Worked closely with other healthcare professionals to provide high-quality patient care
- Prioritized urgent requests from medical providers for rapid turnaround times on lab results
- Calmed anxious patients through empathetic communication and reassurance
- Reviewed patient charts prior to appointments to ensure accuracy of information.
- Kept eye on supplies for both front office and examination rooms, restocking items several times per shift.
- Managed patient records, including medical history and test results.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Team Manager
Secure Transfusion Solutions
12.2020 - 12.2022
- Calibrated, maintained and repaired equipment for reliable performance
- Satisfied customer needs by making recommendations using appropriate field automation systems and procedures
- Educated customers regarding system usage and additional products and services
- Installed, dismantled and reconstructed equipment required by customer or order
- Practiced safety and performance protocols to comply with regulations and policies
- Stayed ready to handle expected maintenance needs by keeping tools organized and optimal supply of spare parts
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Phlebotomist
LabCorp
12.2019 - 12.2020
- Collected non-blood specimens such as urine or saliva for additional testing
- Maintained clean and sterile environment, adhering to infection control protocols
- Calmed anxious patients through empathetic communication and reassurance
- Monitored patients during blood draws for signs of distress or adverse reactions
- Ensured patient confidentiality by properly handling sensitive information according to HIPAA regulations
- Drew blood from patients for various medical tests and procedures
- Performed basic laboratory tasks such as centrifugation and sample aliquoting
- Worked closely with other healthcare professionals to provide high-quality patient care
- Prioritized urgent requests from medical providers for rapid turnaround times on lab results
- Verified matching tube, patient, and test information, carefully checking all details at each stage
- Collected blood from veins using vacuum tube, syringe, or butterfly venipuncture methods
ER Technician
Chino Valley Hospital
12.2011 - 12.2014
- Operated medical equipment, such as EKG machines and defibrillators, during emergency situations
- Sterilized instruments and supplies according to hospital protocols
- Provided emotional support to patients and their families during stressful situations
- Responded promptly to code calls or other urgent situations with professionalism and efficiency
- Assisted doctors and nurses in providing emergency care to patients
- Restocked emergency room supplies as needed to maintain well-prepared environment
- Conducted wound care treatments, including cleaning, dressing, and bandaging injuries
- Monitored and reported changes in patient conditions to medical staff
- Performed basic patient care tasks, such as taking vital signs and administering first aid
- Collected blood samples for lab testing using proper phlebotomy techniques
- Kept clients safe by monitoring environments and behaviors to quickly intervene in concerning situations
Medical Assistant
Dr. Kenneth Browning
12.2008 - 12.2011
- Processed billing claims accurately according to established guidelines
- Coordinated referrals to specialists or diagnostic services when needed
- Handled front desk responsibilities such as answering phones, greeting patients, and managing paperwork
- Prepared patients for exams by taking vital signs and recording medical histories
- Scheduled patient appointments and managed appointment calendars
- Administered injections, medications, and vaccinations as directed by physician
- Assisted physicians during patient examinations and procedures
- Communicated with insurance companies to verify coverage and obtain authorizations
- Educated patients regarding medications, treatment plans, and lifestyle changes
Education
X-Ray Technician - X-Ray Operations
Dakota County Technical College
Rosemount, MN10-2025
IV Certification - IV Certification
HeartCert
Eagan, MN11-2024
IV Certification -
Oquirrh Mountain
Beaverton, OR01-2021
Emergency Medical Technology -
West Coast Emergency Medical Training
Orange, CA09-2014
CPT1 - Phlebotomy
Complete Phlebotomy Training
Menifee, CA11-2012
Associate of Science - Medical Assisting
Kaplan College
Riverside, CA06-2009
Skills
- Team Building
- Problem Resolution
- Active Listening
- Medical terminology proficiency
- Laboratory safety protocols
- Lab equipment maintenance
- Quality control procedures
- Planning & Organizing
- Good Work Ethic
- Training & Development
- Flexible Schedule
- People Skills
- Data Management
- Venipuncture expertise
- Medical records handling
- Butterfly Venipuncture
Timeline
Medical Laboratory Assistant
Richfield Medical Group
03.2025 - Current
Clinical Care Supervisor
Tru Health & Wellness
11.2024 - 02.2025
Phlebotomist/CMA
Prairie Care
12.2022 - 10.2024
Team Manager
Secure Transfusion Solutions
12.2020 - 12.2022
Phlebotomist
LabCorp
12.2019 - 12.2020
ER Technician
Chino Valley Hospital
12.2011 - 12.2014
Medical Assistant
Dr. Kenneth Browning
12.2008 - 12.2011
IV Certification -
Oquirrh Mountain
Emergency Medical Technology -
West Coast Emergency Medical Training
CPT1 - Phlebotomy
Complete Phlebotomy Training
Associate of Science - Medical Assisting
Kaplan College
X-Ray Technician - X-Ray Operations
Dakota County Technical College
IV Certification - IV Certification
HeartCert