Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Arreguin

Milpitas,CA

Summary

Results-oriented Account Manager with over 8 years of experience in B2B environments spanning supply chain, manufacturing, calibration services, and healthcare technology. Proven track record of managing key client relationships, launching complex products, improving KPIs, and increasing customer satisfaction. Strong communicator and cross-functional leader with deep expertise in ERP systems, CRM tools, and project lifecycle execution from quote to delivery.

Overview

10
10
years of professional experience

Work History

Account Manager

Alom Technologies Corp.
11.2021 - Current
  • Lead project launches, cost analysis, and customer onboarding including MRP setup, first article approval, and internal sign-off processes.
  • Monitor account KPIs and satisfaction metrics, driving corrective actions when needed to ensure service excellence.
  • Ensure accurate and timely invoicing and reporting through ERP (Intuitive) and CRM platforms.
  • Manage end-to-end client relationships in a fast-paced supply chain/manufacturing environment, increasing customer satisfaction and profitability across multiple high-value accounts.
  • Collaborate with internal departments including materials, production, sales, and fulfillment to ensure accurate and timely execution of projects.
  • Serve as the primary point of contact for issue resolution, escalating concerns and ensuring solutions align with client expectations.
  • Maintain compliance with client contracts, service level agreements, and internal quality protocols.

Key Account Manager

Trescal
01.2017 - 11.2021
  • Managed top-tier client portfolios in the calibration services industry, delivering tailored solutions and strategic support.
  • Defined and tracked custom KPIs with clients, leading business review meetings and presenting data-driven progress reports.
  • Acted as a liaison between clients and internal departments (sales, logistics, marketing) to ensure alignment and timely execution.
  • Negotiated contracts and service renewals, contributing to long-term customer retention and revenue growth.
  • Supervised internal account teams, ensuring consistent service quality across all touchpoints.

Regulatory Affairs & QA /Associate Product Specialist

Eargo
04.2015 - 12.2016
  • Supported the Regulatory and QA teams with complaint handling, product returns, and root cause analysis.
  • Troubleshot technical product issues and managed the Return Merchandise Authorization (RMA) process.
  • Collaborated with cross-functional teams to optimize customer support operations and refine internal workflows.

Education

High School Diploma -

Milpitas High School
Milpitas, CA
2010

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Strategic planning
  • Goal oriented
  • Project management
  • Attention to detail
  • Problem solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Account Manager

Alom Technologies Corp.
11.2021 - Current

Key Account Manager

Trescal
01.2017 - 11.2021

Regulatory Affairs & QA /Associate Product Specialist

Eargo
04.2015 - 12.2016

High School Diploma -

Milpitas High School

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