Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Arzola

Beaumont,California

Summary

Successful at fostering collaboration and communication between employees, managers and union representatives. Builds consensus and smooth relations for efficient negotiations. Persuasive and diplomatic leader with charming and amiable nature. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Represent 200-plus employees in multiple departments during investigatory interviews, attendance reviews,corrective action,FMLA,and other protected leave issues as well as any other employee -related issues.

Worked in partnership with multiple departments (ER,SPD,OR,ect.) improved relationships with management /staff, built trust, improved employee morale, improved attendance, and other stats and metrics. Managed grievances for Fontana Service Area employees as well as Ontario, Redlands, San Bernardino and Redlands

Service Areas. Working in partnership with management,HRCs and employees to resolve grievances.

Overview

31
31
years of professional experience

Work History

Union Steward

United Steelworkers Usw
Fontana, California
04.2022 - Current
  • Gathered information and statistics for economic and labor-related proposals.
  • Helped management develop strategies for negotiating with labor unions and obtaining optimum terms.
  • Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Emergency Medical Technician

Kaiser Permanente Hospital Foundation
Fontana, California
11.1996 - Current
  • Documented patient condition and treatment to facilitate plan of care.
  • Assessed patient condition to administer first-aid treatment or advanced level life support.
  • Evaluated patients at accident scenes to screen, assess and treat significant injuries.
  • Remained level-headed and proactive during emergency situations.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Assessed emergency situations and prioritized medical care for patients.
  • Demonstrated dedication to providing quality care through continued training and education.

Supervisor of Operations

E & S Auto Repair Inc.
Fontana, California
09.1993 - 11.1996
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Responded to information requests from superiors, providing specific documentation.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Presented performance and productivity reports to supervisors.
  • Built strong operational teams to meet process and production demands.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Managed scheduling, training and inventory control.
  • Conducted periodic assessments to evaluate company's financial performance.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Education

Fontana High School
Fontana, CA
06-1993

Business Administration And Management

San Bernardino Valley College
San Bernardino, CA

Skills

  • Policy Interpretation
  • Performance Management
  • Training leadership
  • Complaint Handling
  • Grievance resolution
  • Contract Negotiation
  • Management collaboration
  • Strong leadership skills
  • Team building
  • Contract interpretation
  • Strong leadership skills
  • LMP experience
  • Goal oriented
  • National/Local bargaining
  • Schedule management
  • Crisis management (covid 19)
  • Solution driven

Timeline

Union Steward

United Steelworkers Usw
04.2022 - Current

Emergency Medical Technician

Kaiser Permanente Hospital Foundation
11.1996 - Current

Supervisor of Operations

E & S Auto Repair Inc.
09.1993 - 11.1996

Fontana High School

Business Administration And Management

San Bernardino Valley College

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Andrea Arzola