Andrea Ashbock
Ewing,NJ
Summary
Strategic, results-driven professional with nearly 10 years of experience successfully managing and supporting internal teams and projects. Leverages strong leadership and communication skills to further business development, executing organizational vision and striving for continuous process improvement. Demonstrates a commitment to excellence by creating and organizing resources to empower teams, maximizing efficiency and value.
Overview
10
10
years of professional experience
Work History
Data Analytics: Data Interpreter
Bloomberg
02.2024 - Current
- Showcases expertise in client chat interactions with consistent product knowledge score >90%
- Enhances client satisfaction through engaging and effective chat interactions, consistently achieving CSAT score exceeding 95%
- Effectively collaborates with Product, Data, Enterprise, and Sales teams to address client challenges with professionalism and efficiency
Data Analytics: Team Lead (Interim)
Bloomberg
01.2023 - 07.2023
- Supervised team of 10+ data analysts responsible for providing comprehensive client support, communicating financial dataset insights, and resolving financial data queries
- Managed daily operations to ensure seamless business continuity while upholding efficiency and quality standards
- Aided in developing strategic vision to guide global team towards long-term success and alignment with organizational goals
- Created conducive environment for team members to grow and succeed, offering challenging projects and encouraging skill diversification
- Diligently tracked KPIs to assess team progress and effectiveness with domain expertise and client engagement while regularly reviewing performance data and adjusting strategies as needed.
Data Analytics: Head Trainer
Bloomberg
02.2021 - 12.2022
- Executed 5 quarterly 8-week training classes per year by leading regional training team of 7 personnel to help onboard and familiarize new hires with processes and procedures
- Augmented team's professional development through review of performance-based metrics, premier communication, and professional mentorship to streamline career pipelines and build robust teams capable of exceeding performance-based metrics
- Guided routine efforts by creating, editing, and maintaining global team's workflow documentation on Confluence, formalizing resources and strategies to maximize team collaboration and efficiency
- Built strong platform for continued development by acting as JIRA administrator, consulting on UI for in-house Python tool, and providing usage instructions to enhance training materials and resources.
Marketing: Integrated Producer
Bloomberg
02.2018 - 01.2021
- Directed and oversaw core team of 6 personnel composed of 1 creative lead, 2 art directors, 2 production designers, and 1 copywriter by assigning tasks and evaluating deliverables to successfully manage 5 VIP clients within Marketing's in-house creative studio
- Empowered branding by partnering with web UX design and web producers to ensure continuity between print and digital platforms
- Adapted to organizational needs by working with 10+ vendors to develop promotional items, videos, event architecture, and print collateral for 300 brand development initiatives and 50 vendor projects
- Drove projects to completion by organizing, executing and tracking activities to identify and address challenges in timely manner using Adobe Workfront, helping team thrive while exceeding organizational expectations
- Managed creation of custom-branded print collateral utilizing internal print shop and facilitating completion of 280 print requests
Communications: Executive Assistant
Bloomberg
01.2016 - 02.2019
- Led business continuity planning for Communications and Government Relations team by identifying and assessing critical functions and processes, developing and directing resources to mitigate risk
- Centralized internal resources for team of 50+ personnel by expanding and updating relevant Confluence pages, improving accessibility and knowledge-sharing
- Managed 6 vendors and 20+ SaaS accounts through routine correspondence and collaboration, ensuring contracts are upheld and maintained for mutually beneficial relationships
- Assisted CCO by organizing and coordinating internal and external meetings within Global Communications, clients, and stakeholders to support and facilitate key engagements
- Met financial obligations by communicating with department's CFO, ensuring accuracy of budgeting and expenses to resolve discrepancies and provide proper funding.
Operations: Customer Support Representative
Bloomberg
09.2014 - 12.2015
- Delivered exceptional service through strong communication skills, building positive engagements with internal and external clients while handling support requests to maintain 90% in satisfaction metrics
- Fostered productive and positive work environment through assignment as Deputy Team Leader, coordinating schedules and appointments for 8 personnel
- Performed key administrative tasks by editing and maintaining Confluence, ensuring appropriate workflows were up-to-date, thus maximizing efficiency for global staff of 125+
- Practiced leadership skills by mentoring and coaching newly hired personnel, providing guidance on client calls and help desk inquiries to reduce onboarding time while setting inexperienced staff up for success
Education
Master of Arts - Public Relations
Iona University of Arts & Sciences
New Rochelle, NY05.2017
Bachelor of Arts - Mass Communications; Journalism
Iona University of Arts & Sciences
New Rochelle, NY05.2014
Skills
- Organization
- Team Management
- Coaching & Mentorship
- Relationship Management
- Project Management
- Process Improvement
- Strategic Planning
- Customer Service
- Microsoft Office
- Google Suite
- JIRA
- Adobe Workfront
- Adobe Creative Suite
- Confluence
Timeline
Data Analytics: Data Interpreter
Bloomberg
02.2024 - Current
Data Analytics: Team Lead (Interim)
Bloomberg
01.2023 - 07.2023
Data Analytics: Head Trainer
Bloomberg
02.2021 - 12.2022
Marketing: Integrated Producer
Bloomberg
02.2018 - 01.2021
Communications: Executive Assistant
Bloomberg
01.2016 - 02.2019
Operations: Customer Support Representative
Bloomberg
09.2014 - 12.2015
Master of Arts - Public Relations
Iona University of Arts & Sciences
Bachelor of Arts - Mass Communications; Journalism
Iona University of Arts & Sciences