Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Andrea Ashley

Austin,MN

Summary

Senior Executive Assistant with extensive experience in strategic planning and operational management. Proven track record of enhancing executive productivity through exceptional service and effective team coordination. Committed to achieving operational goals with a results-driven approach and strong work ethic.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Executive Assistant

CW Moline Insurence
Austin, MN
10.2023 - 12.2024
  • Adhered to accounting and bookkeeping procedures to support audits.
  • Greeted visitors warmly upon arrival at office premises.
  • Prepared invoices and drafted memos for executives.
  • Monitored incoming emails, providing timely responses.
  • Coordinated meeting logistics and updated calendars for senior management.
  • Maintained confidential records related to executive operations.
  • Entered customer information into database system to enhance sales opportunities.
  • Created and maintained organized filing systems for documents and reports.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Recognized by management for providing exceptional customer service.
  • Updated and maintained databases with current information.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Took detailed notes in meetings and disseminated information afterward.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Handled confidential information with discretion and integrity.
  • Delivered optimal administrative, customer service and case management support.
  • Coordinated multiple schedules using online calendaring system.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Facilitated communication between different departments within organization.
  • Managed daily invoices, reports and proposals.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Leveraged word processing software to create proposals, letters and memos.
  • Maintained confidential records and files related to executive operations.
  • Facilitated communication between senior management and staff.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Monitored incoming emails and responded accordingly in a timely manner.

Office Secretary

Hubbard Insurance A
Albert Lea, MN
03.2017 - 07.2018
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Ensured that all customer service requests are handled in a timely manner.
  • Managed incoming mail by sorting it into categories based on urgency or importance; responding to inquiries or forwarding messages appropriately.
  • Answered telephones promptly and directed calls to appropriate personnel.
  • Created and updated spreadsheets to track and report data.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Managed multiple calendars and contacts using computer software.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Produced and distributed memos, newsletters, and other forms of communication.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Greeted visitors and directed to appropriate location or person.
  • Created and distributed memos, letters, spreadsheets, presentations and other documents for internal use.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Updated contact lists on a regular basis with relevant information about customers and clients.
  • Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
  • Scheduled appointments, meetings, travel arrangements and conference calls.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Managed staff calendars and coordinated travel, meeting and hotel accommodations.
  • Organized and maintained filing systems both electronically and manually.
  • Scheduled meetings and sent invitations specifying time and location.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Some College (No Degree) - Accounting

Riverland Community College
Austin, MN

Skills

  • Calendar management
  • Invoice preparation
  • Database management
  • Meeting coordination
  • Data analysis
  • Customer service
  • Time management
  • Communication skills
  • Team collaboration
  • Problem solving
  • Logistics and schedule management
  • Technical support
  • Scheduling
  • Resourceful
  • Conference planning
  • File organization
  • Customer Service-oriented
  • Payroll
  • Office management
  • Schedule & calendar planning
  • Accounting
  • Phone etiquette
  • Email management
  • Information confidentiality
  • Project management
  • Software knowledge
  • Social media
  • Strong problem solver
  • Excel spreadsheets
  • Report writing
  • Document handling
  • Document organization
  • Confidential record management
  • Event planning
  • Appointment setting
  • Executive support

Languages

Spanish
Limited

Certification

  • MNsure Certified

Timeline

Executive Assistant

CW Moline Insurence
10.2023 - 12.2024

Office Secretary

Hubbard Insurance A
03.2017 - 07.2018

Some College (No Degree) - Accounting

Riverland Community College

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Andrea Ashley