Andrea Atkinson
Fennimore,WI
Summary
Compassionate and dedicated human services professional committed to exceeding the needs of clients. Adept at problem solving with a strong ability to connect with clients while being an advocate for their needs.
Knowledgeable [Desired Position] with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
19
19
years of professional experience
Work History
Store Manager
Quality Cellular
06.2022 - Current
- Established a welcoming atmosphere to encourage repeat business.
- Analyzed sales data for strategic planning and resource allocation.
- Resolved customer complaints for improved store reputation and loyalty.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate
Kwik Trip
07.2021 - 09.2023
- Time management
- Multi-tasking
- Collected payment from guests and made correct change as needed
- Adhered to quality standards and procedures
- Restocked supplies and tracked inventory to ensure proper amount was on hand
- Greeted guests and handled complaints in a professional manner
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Human services field study
Grant county probation and parole
01.2022 - 05.2022
- Conduct interviews with clients
- Work on skill cards with clients and role play with client to help with understanding of how these skills can be used in everyday life
- Interviewing and writing statements from clients or 'victims' so that the offender can be held accountable for past crimes
- Scheduling/Rescheduling client appointments
- Proficient in using compass
- Adept in case noting
- Assisted in the production of high-quality reports that effectively communicated research findings to various stakeholders.
- Optimized study design by identifying potential challenges and proposing effective solutions before fieldwork commenced.
Human Services Field Study
Southwest Opportunities Center
08.2021 - 12.2021
- Case noting
- Working with a diverse population
- Working with different ability levels
- Interviewing skills
- Helping to teach life skills such as proper hygiene, listening skills, money management, and what to do in case of an emergency
- Grant writing
- Organizing all client files and updating all older paperwork to match the newest revision levels
Quality Technician
Amcor
01.2019 - 04.2020
- Helped to produce quality production by giving feedback before starting up to production team members and managers
- Checked materials for compliance with specifications provided by the buyer
- Assisted supervisors in resolving quality control issues, tracking quality trends, and implementing improvement plans
- Data entry
- Gained experience with resolving conflicts
Quality Technician
Miniature Precision Components
11.2005 - 12.2018
- Validated sample representation with audits of quality control activities and reviewed production work from prior shifts against standards
- Checked materials compliance with supplier and owner specifications by visually verifying supply
- Developed ideas and implemented solutions for continuous improvement
- Completed batch reports formula specific data analysis
- Assisted supervisors in resolving quality control issues, tracking quality trends, and implementing improvement plans
Education
Human services Associate - Associates Degree
Southwest Wisconsin Technical College
Fennimore, WI05.2022
Skills
- Strong Interpersonal Communication
- Collaborative Teamwork Skills
- Manage Client Documentation
- Strong Empathy
- Effective Interviewing Techniques
- Data Analysis
- Proficient in using Compass
- Simultaneous Task Handling
- Adept in time management
- Strong Organizational Abilities
- Collaborative Team Member
- Dispute Resolution
- Customer relations
- Problem-solving
- Customer service
- Multitasking and organization
Timeline
Store Manager
Quality Cellular
06.2022 - Current
Human services field study
Grant county probation and parole
01.2022 - 05.2022
Human Services Field Study
Southwest Opportunities Center
08.2021 - 12.2021
Sales Associate
Kwik Trip
07.2021 - 09.2023
Quality Technician
Amcor
01.2019 - 04.2020
Quality Technician
Miniature Precision Components
11.2005 - 12.2018
Human services Associate - Associates Degree
Southwest Wisconsin Technical College