Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Audd

Logan,UT

Summary

Results-driven professional with a proven track record of achieving goals and exceeding expectations. Known for maintaining a positive attitude, strong work ethic, and thriving in competitive environments. Highly self-motivated, consistently delivering high-quality work with minimal supervision. Leveraging exceptional leadership, communication, and problem-solving skills to foster collaboration, drive team success, and tackle challenges with efficiency and innovation.

Overview

4
4
years of professional experience

Work History

Dispatch Coordinator - Customer Service Specialist

Smartaira - Los Angeles
07.2024 - Current
  • Consistently achieved and exceeded performance targets, including response time, customer satisfaction scores, and issue resolution times, leading to recognition as a top performer in the department.
  • Streamlined communication between drivers and management through real-time updates, ensuring that all operational issues were resolved quickly and minimizing downtime.
  • Resolved complex customer complaints by actively listening, identifying root causes, and providing effective solutions that enhanced customer loyalty and retention.
  • Handled emergency rerouting and urgent delivery requests, demonstrating the ability to remain calm under pressure and ensure on-time service.
  • Utilized CRM software (e.g., Sonar, Freshdesk) to track and manage customer interactions, ensuring all inquiries were documented and followed up on in a timely manner.

Shift Manager - Sandwich Artist

Jimmy Johns Gourmet Subs
09.2022 - 05.2024
  • Supervised and led a team of 6+ employees during high-traffic shifts, ensuring consistent delivery of fast, friendly service and maintaining a positive work environment.
  • Managed daily operations during shifts, including overseeing food prep, order fulfillment, inventory control, and customer service, ensuring smooth and efficient store operations.
  • Trained and developed new team members, fostering a strong understanding of company policies, food safety standards, and customer service excellence.
  • Oversaw cash handling and register operations, ensuring accurate cash flow, balancing registers at the beginning and end of each shift, and preventing discrepancies.
  • Resolved customer complaints and addressed concerns with professionalism, ensuring customer satisfaction and loyalty, contributing to positive reviews and repeat business.

Front-End Associate - Closing Manager

Ridley's Family Market
12.2021 - 08.2022
  • Provided exceptional customer service by assisting customers with inquiries, offering product recommendations, and ensuring a positive shopping experience, resulting in consistent positive feedback.
  • Operated cash registers accurately and efficiently, processing an average of 200 transactions per shift, while maintaining a high level of attention to detail and minimizing errors.
  • Coordinated closing procedures including securing cash registers, counting tills, and ensuring that all financial transactions were accurately processed and logged for the next shift.
  • Managed store inventory at the end of the day, overseeing the restocking of shelves, conducting inventory counts, and minimizing discrepancies to ensure proper stock levels for the following day.
  • Maintained store cleanliness and organization in front-end areas, including registers, bagging stations, and customer service desks, creating a welcoming and tidy environment.

Customer Service Representative

IFit
01.2021 - 12.2021
  • Provided exceptional customer support via phone, email, and live chat, resolving technical issues and inquiries with a 95% customer satisfaction rating.
  • Collaborated with technical teams to escalate and resolve complex issues, ensuring seamless communication between customers and engineers for quick resolution.
  • Educated customers on product features and updates, delivering clear, user-friendly explanations to improve product adoption and enhance customer experience.
  • Managed customer escalations with professionalism and empathy, turning challenging situations into opportunities for building trust and improving customer loyalty.

Education

Tuacahn High School For The Arts
St. George, UT

Skills

  • Staff Training & Development
  • Logistics Management
  • Empathy & Active Listening
  • Time Management
  • Critical Thinking & Adaptability
  • Cash Handling & Reconciliation
  • Client Relationship Management
  • Point-of-Sale Systems

Timeline

Dispatch Coordinator - Customer Service Specialist

Smartaira - Los Angeles
07.2024 - Current

Shift Manager - Sandwich Artist

Jimmy Johns Gourmet Subs
09.2022 - 05.2024

Front-End Associate - Closing Manager

Ridley's Family Market
12.2021 - 08.2022

Customer Service Representative

IFit
01.2021 - 12.2021

Tuacahn High School For The Arts

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Andrea Audd