ANDREA Austin
HealthCare Coordinator
Alameda,CA
Summary
Organized administrator with 20 years experience facilitating operational work processes in healthcare. Self-disciplined office coordinator. Promotes interdepartmental collaboration through solid teamwork. Take initiative in various working environments. Demonstrates expertise in project management and 20-year experience as a healthcare patient representative. Exhibit the ability to transcend in various situations. Communicate effectively with persons in multi cultural backgrounds.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
Alameda Health System
08.2020 - Current
- Clinic clerical and administrative support
- Increased error correction by 98%
- Effectively communicate pertinent information to staff, clients and department.
- 100% high quality customer service rate
- Inventoried and order office supplies to maintain availability of products
- Sorted, opened and routed mail and deliveries to meet business requirements
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
- Conducted research to assist with routine tasks and special projects
- Collect patient and client documents and information upon referral
- Transcribe new referrals and scheduling
- Maintain authorizations and eligibility
- Medical Records compliance
- Proficient in medical terminology
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Created and updated records and files to maintain document compliance.
- Entered and maintained departmental records in company database.
- Studied processes, and developed reporting procedures to maintain administrative workflow.
Intake Coordinator
Lucile Packard Children's Health
11.2015 - 09.2019
- Liaison for new patient and MD's
- Facilitate all urgent, requests to RN
- Maintain appeals for peer to peer
- Secure financial clearance prior to service date
- Implement new workflow processes
- New hire training
- Escalations providing quality customer service.
- Supported office staff and operational requirements with administrative tasks
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Determined eligibility for counseling and referral for over 20 clients daily.
- Interacted with insurance providers to obtain necessary documents to complete processes.
- Proficient in medical terminology
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Trained and supervised new intake staff to deliver high-quality client care.
- Entered referrals into appropriate system based on type of referral obtained.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Admitting Clerk/ Unit Clerk
Alameda Hospital
04.2004 - 09.2012
- Intake new patient arrivals and registrar
- Initiated triage processes for clients to streamline patient flow
- Verified patient details, insurance coverage and financial counseling
- Staff support and liaison
- Order entries
- Health Information Maintenance records requests
- Facilitate transfers for first responders
- Verified patient details and insurance coverage
- Cash handling and deposits
- PBX Operator relief
- Arranged forms and charts for each patient
Patient Access Specialist
UCSF Benioff Children's Hospital
08.2016 - 07.2019
- Epic registrar in level 1 trauma facility,
- Obtain demographic information, for data entry
- Insurance eligibility verification
- Quality assurance of performance, error correction
- Cash handling, deposits and balancing
- Strong verbal communication skills and patient relations,
- Proficient in medical terminology
- Worked flexible hours across night, weekend and holiday shifts
- Developed and maintained courteous and effective working relationships
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Maintained energy and enthusiasm in fast-paced environment
Call Center Representative
Lucile Packard Children's Health
03.2017 - 09.2019
- Managed over 50 incoming calls per day, utilizing messaging systems, maintain workflow and scheduling processes
- Appointment coordination with alternate specialties
- Process referrals and manage provider schedules for various specialties and referral processing
- Increase quality assurance of errors by 99%. Verification of insurance and eligibility
- Maintaining high quality of customer service and patient requests
- Additional tasks assigned by department
- Adhered to company policies consistently achieve call-time and quality standards
- Assisted customers by answering questions and responding to inquiries
New Patient Referral Coordinator
Bay Area Pediatric Pulmonary
08.2012 - 11.2015
- Specialize incoming new referrals
- Coordinate special clinics
- Maintain log of incoming referrals,
- Manage database for new referrals and data entry
- Coordinate insurance with utilization board on authorization (revisions and extensions)
- Registrar new accounts,
- 98% increase corrected error rate
- Record keeping in database, proficient in Epic
- Manage over 50 calls per day with quality of customer service .
- Maintained accurate records on in-progress and completed referral basis
- Proficient in medical terminology
Education
Certified - Medical Assisting
Chabot College
Hayward, CA08.1998
Some College - Medical Assisting
Chabot College
Hayward, CA08.1998
Skills
- Staff Training
- Customer Inquiries
- Efficiency Improvement
- EMR Systems
Certification
- Medical Assisting Certified- 1998
- Massage Therapy Certified - 2002
- Nutritional Certified - 2002
Timeline
Front Office Coordinator
Alameda Health System
08.2020 - Current
Call Center Representative
Lucile Packard Children's Health
03.2017 - 09.2019
Patient Access Specialist
UCSF Benioff Children's Hospital
08.2016 - 07.2019
Intake Coordinator
Lucile Packard Children's Health
11.2015 - 09.2019
New Patient Referral Coordinator
Bay Area Pediatric Pulmonary
08.2012 - 11.2015
Admitting Clerk/ Unit Clerk
Alameda Hospital
04.2004 - 09.2012
Certified - Medical Assisting
Chabot College
Some College - Medical Assisting
Chabot College
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