Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Andrea Avery

Helendale,CA

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work History

Home Health Caregiver

IHSS In Home Support Services
Helendale, California
07.2024 - Current
  • Administered medications as directed and documented medication administration in accordance with established policies and procedures.
  • Promoted positive morale among patients by providing emotional support during difficult times.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Developed individualized care plans based on assessments of clients' needs and preferences.

Seasonal Clerk

See's Candies
Montclair, CA
10.2010 - 01.2023
  • Responded promptly to customer inquiries and complaints.
  • Operated cash register to process payments from customers.
  • Prepared merchandise for display in store window.
  • Adhered to safety protocols while handling food items.
  • Assisted customers with their selections of candy.
  • Established effective working relationships with other staff members.
  • Utilized POS system to accurately record sales transactions.
  • Developed creative ways to promote new products and attract customers.

Front Desk Receptionist

Massage Envy Spa
Ontario, California
11.2020 - 02.2021
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Explained policies and procedures to visitors.

Barista

Starbucks
Ontario, California
03.2019 - 11.2020
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Adhered to health department regulations concerning sanitation standards.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.

Team Member

Chick-fil-A
Ontario
08.2011 - 11.2015
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Built loyal clientele through friendly interactions and consistent appreciation.

Education

Bachelor of Arts - Sociology

University of California, Los Angeles
Los Angeles, CA
09.2023 - 06.2025

Associate of Arts - Sociology

Chaffey College
Rancho Cucamonga, CA
08.2022 - 05.2023

Skills

  • Effective communication
  • Conflict resolution
  • Customer service
  • Data entry
  • Team collaboration
  • Point of sale operations
  • Cash handling

References

Dr. Karolina Placek

Sociology Professor

UCLA

Email: kplacek@g.ucla.edu 

Henry Leonor

English Associate Professor 

Chaffey College

Email: henry.leonor@chaffey.edu 

Additional references available upon request

Timeline

Home Health Caregiver

IHSS In Home Support Services
07.2024 - Current

Bachelor of Arts - Sociology

University of California, Los Angeles
09.2023 - 06.2025

Associate of Arts - Sociology

Chaffey College
08.2022 - 05.2023

Front Desk Receptionist

Massage Envy Spa
11.2020 - 02.2021

Barista

Starbucks
03.2019 - 11.2020

Team Member

Chick-fil-A
08.2011 - 11.2015

Seasonal Clerk

See's Candies
10.2010 - 01.2023

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